Food Service Supervisor

Ontario Trillium Foundation; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Incentive programs

Health and dental benefits

Job summary

Tim Hortons Vancouver is seeking a Food Service Supervisor to lead the front-of-house team and uphold guest-first service in a fast-paced environment.

You will train staff on food safety, assist with scheduling, manage cash, and ensure cleanliness and quality while maintaining a welcoming atmosphere for guests across all shifts.

Qualifications

• Tim Hortons experience is an asset.
• Previous supervisory experience in quick service is preferred.
• Must be able to lift up to 25 kg.

Responsibilities

• Lead by example to deliver great guest service and keep the restaurant running smoothly.
• Train, monitor, and reinforce food safety procedures.
• Coordinate tasks, delegate effectively, and maintain compliance with company policies.
• Perform walk-throughs to ensure opening, closing, and rush readiness.
• Act as Cash Manager as needed, including opening cash registers and verifying cash at close.
• Partner with the management team to train and develop team members.
• Ensure quality, production, and service standards while maintaining a safe, professional environment.
• Support scheduling and shift readiness to provide adequate coverage.
• Address guest concerns promptly and drive resolution.
• Identify opportunities to improve efficiency and restaurant profitability.

Skills

Guest service

Team leadership

Food safety

Scheduling

Communication

Job description

Description

As a Food Service Supervisor at Tim Hortons, your number one priority is our guests. You help create a welcoming, fast-paced environment where people feel valued, supported, and taken care of—every shift, every day.

Working alongside restaurant management, Food Service Supervisors are a key part of the leadership team. You set the tone for service, guide your team through day-to-day operations, and help ensure standards for quality, safety, and cleanliness are consistently met.

What you’ll do

Lead by example to deliver great guest service and keep the restaurant running smoothly.

Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.

Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.

Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.

Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.

Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.

Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.

Support accurate coverage by helping with team member scheduling and shift readiness.

Follow up on guest-related concerns as needed and help drive resolution.

Identify opportunities to improve efficiency and support restaurant profitability.

You must be available to work all shifts, including Open, Mid-day, and Closing.

Growth at Tim Hortons

If you’re a high performer, there may be opportunities to grow into Restaurant Management.

Why you’ll love working here

A great team and supportive culture

Competitive pay and incentive/recognition programs

Community involvement

Health and Dental benefits for qualifying employees

Amazing growth opportunities

Requirements

Tim Hortons experience is an asset

Previous supervisory experience in Quick Service is preferred

Must be able to lift 25 kg

Friendly, outgoing, and guest-focused attitude

Flexible availability across all shifts

Requirements

Lead the front-of-house team with energy and a guest-first attitude to deliver exceptional Tim Hortons experiences.

Maintain high standards for food service quality, accuracy, speed, and cleanliness during every shift.

Coach and support team members to hit daily targets and deliver friendly, consistent service.

Oversee food safety practices, sanitation routines, and safe handling procedures at all times.

Assist with scheduling, monitoring attendance, and ensuring adequate coverage throughout busy periods.

Handle customer issues quickly and professionally, escalating when needed to protect the guest experience.

Train new hires on service procedures, equipment basics, and operational best practices.

Manage cash and register activities accurately while following company policies and procedures.

Follow opening/closing checklists, inventory processes, and routine operational audits.

Communicate clearly with staff and management to keep service running smoothly and resolve issues fast.

Company Information

At Tim Hortons, we’re known for serving great food and coffee with genuine hospitality, and we’re building teams that reflect the communities we serve. As a Food Service Supervisor in our Front of House, you’ll lead with confidence, support a positive shift environment, and help make every guest feel welcome. We offer a fun, flexible workplace with new challenges every day, where teamwork matters and every voice is valued. If you enjoy coaching others, keeping things running smoothly, and being part of a supportive crew, we’d love for you to join us. Because it’s our people who make Tim Hortons—and we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.