Food Service Supervisor

Tim Hortons; Town of Saint-Quentin; On-site; CAD 34,000 - 38,000; Full time

Benefits offered by this job

Dental plan

Vision care benefits

Job summary

Tim Hortons in Saint-Quentin, New Brunswick is seeking an experienced Food Service Supervisor to oversee daily restaurant operations and lead a front-of-house and kitchen team. You will set schedules, enforce sanitation and safety standards, and maintain service quality across shifts.

The role emphasizes hands-on leadership, staff development, and guest satisfaction in a fast-paced environment. Previous food service experience and a willingness to pass a background check are required.

Qualifications

• Two years of hands-on food service experience required.
• Strong English or French communication skills.
• Willingness to undergo a criminal record check.
• Ability to lead a busy team during shifts.

Responsibilities

• Establish methods and schedules to meet daily targets and workflow demands.
• Supervise and co-ordinate activities of staff involved in food prep and service.
• Train new and existing staff in job duties, sanitation protocols, and safety procedures.
• Estimate ingredient and supply quantities required for meal preparation to avoid shortages or waste.
• Ensure that all food and service consistently meet quality control standards.
• Address customer complaints or concerns promptly and professionally.
• Maintain records of stock levels, repairs, sales figures, and wastage.
• Prepare and submit reports as required by management.

Skills

Team leadership

Communication

Staff supervision

Food service knowledge

Sanitation protocols

Safety procedures

Customer service

Bilingual English/French

Education

Secondary school graduation certificate

Job description

New openings at Walmart, Amazon, Tim Hortons and more — straight to your inbox. No spam, unsubscribe anytime.

You're in! We'll send you new job alerts as soon as they're posted.

Tim Hortons in Saint-Quentin, New Brunswick is looking for an experienced Food Service Supervisor to join their team. If you thrive in a fast-paced restaurant environment and have a knack for keeping operations running smoothly while leading a crew, this could be the right fit for you.

In this role, you'll be at the heart of daily restaurant operations - coordinating staff, upholding food quality standards, and making sure every guest leaves satisfied. It's a hands-on position that blends team leadership with practical food service know-how.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you'll be responsible for overseeing the day-to-day activities of kitchen staff and front-of-house team members. You'll set work schedules, ensure sanitation and safety procedures are followed, and step in to address any customer concerns that arise during your shift.

This position calls for someone who can work well under pressure, communicate clearly with both staff and customers, and maintain a high standard of food service quality consistently across every shift. You'll be expected to lead by example and keep the team motivated and on track.

Benefits and Salary

This position offers a wage of $16.25 per hour for 35 to 40 hours per week. Tim Hortons also provides a dental plan and vision care benefits, giving you access to meaningful health coverage as part of your total compensation package.

Responsibilities

As a Food Service Supervisor, your day-to-day work keeps the restaurant running efficiently from open to close. You'll manage a team across multiple roles - from servers and food preparers to kitchen helpers - ensuring everyone is aligned, productive, and delivering quality service to every guest.

• Establish methods and schedules to meet daily operational targets and workflow demands
• Supervise and co-ordinate activities of staff involved in food preparation and portioning
• Train new and existing staff in job duties, sanitation protocols, and safety procedures
• Estimate ingredient and supply quantities required for meal preparation to avoid shortages or waste
• Ensure that all food and service consistently meet quality control standards
• Address customer complaints or concerns promptly and professionally
• Maintain records of stock levels, repairs, sales figures, and wastage
• Prepare and submit reports as required by management

Requirements / Skills

The ideal candidate brings at least two years of hands-on experience in the food service industry and feels comfortable taking charge on busy shifts. Tim Hortons values people who are client-focused, adaptable, and strong communicators who can keep a team motivated even under pressure.

• Education: Secondary school graduation certificate or equivalent experience
• Experience: 2 to less than 3 years of relevant food service experience
• Communication: Excellent oral communication skills in English or French
• Flexibility: Availability for shift or on-call work including evenings and weekends
• Team player: Demonstrated ability to work collaboratively and lead a diverse team
• Client focus: Strong orientation toward customer satisfaction and service quality
• Security: Must be willing to undergo a criminal record check