Food Service Supervisor

Tim Hortons | SK Group AB; Grande Prairie; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tim Hortons in Canada is seeking a Food Service Supervisor to lead the front-of-house team, set the tone for service, and guide daily operations to meet quality, safety, and cleanliness standards.

You will train and supervise staff, manage cash handling, and collaborate with management to develop team members while maintaining a guest-focused, efficient environment across all shifts.

Qualifications

• Tim Hortons experience is an asset.
• Previous supervisory experience in Quick Service is preferred.
• Must be able to lift 25 kg

Responsibilities

• Lead by example to deliver great guest service and keep the restaurant running smoothly.
• Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.
• Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.
• Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.
• Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.
• Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.
• Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.
• Support accurate coverage by helping with team member scheduling and shift readiness.
• Follow up on guest-related concerns as needed and help drive resolution.
• Identify opportunities to improve efficiency and support restaurant profitability.

Skills

Supervisory experience

Guest service leadership

Food safety procedures

Cash handling

Team coordination

Job description

Description

As a Food Service Supervisor at Tim Hortons, your number one priority is our guests. You help create a welcoming, fast-paced environment where people feel valued, supported, and taken care of—every shift, every day.

Working alongside restaurant management, Food Service Supervisors are a key part of the leadership team. You set the tone for service, guide your team through day-to-day operations, and help ensure standards for quality, safety, and cleanliness are consistently met.

What you’ll do

Lead by example to deliver great guest service and keep the restaurant running smoothly.

Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.

Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.

Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.

Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.

Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.

Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.

Support accurate coverage by helping with team member scheduling and shift readiness.

Follow up on guest-related concerns as needed and help drive resolution.

Identify opportunities to improve efficiency and support restaurant profitability.

You must be available to work all shifts, including Open, Mid-day, and Closing.

Why you’ll love working here

A great team and supportive culture

Competitive pay and incentive/recognition programs

Community involvement

Health and Dental benefits for qualifying employees

Amazing growth opportunities

Requirements

Tim Hortons experience is an asset

Previous supervisory experience in Quick Service is preferred

Must be able to lift 25 kg

Friendly, outgoing, and guest-focused attitude

Flexible availability across all shifts

At Tim Hortons, we welcome and support different backgrounds, perspectives, and abilities. If you’re excited to lead with care and create great guest experiences, we encourage you to apply.

Requirements

Supervise and support front-of-house team members to deliver friendly, fast, and accurate guest service

Ensure shift operations meet Tim Hortons service and quality standards, including cleanliness and food safety

Coordinate and oversee daily tasks such as order accuracy, food service flow, and guest issue resolution

Train, coach, and develop staff on procedures, customer service expectations, and safety practices

Maintain a respectful, inclusive workplace by leading with professionalism and effective communication

Monitor inventory levels and help manage supplies, waste, and ordering processes

Handle cash, POS transactions, and basic administrative duties in accordance with company policies

Follow opening, closing, and shift-change procedures to ensure smooth operations

Respond to guest feedback and resolve service concerns promptly and appropriately

Support scheduling, timekeeping, and attendance coordination to meet staffing requirements

Company Information

At Tim Hortons, you’ll find a welcoming, team-first environment where opportunity and flexibility go hand in hand. As a Food Service Supervisor, you’ll help lead the front-of-house shift, support your team, and make sure every guest feels at home—because great service is built on respect, consistency, and small moments that matter. We bring new challenges every day, and we give you room to grow with the confidence that comes from strong training, a supportive crew, and open communication. If you’re ready to work in a fun, fast-paced place that values inclusion and teamwork, we’d love to have you join us. Because it’s the people that make Tims, and we’re always looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.