Food and Beverage Supervisor

Chances Casino Kelowna; Kelowna; On-site; CAD 50,000 - 54,000; Full time

Job summary

A leading entertainment venue in Kelowna is seeking a Food and Beverage Supervisor to ensure exemplary service and manage front of house operations. This full-time role requires leading a team, resolving customer issues, and fostering a team-oriented environment. Ideal candidates have 5 years of experience, including 2 in a supervisory capacity, and possess strong leadership skills. Competitive compensation and benefits are offered.

Benefits

Exciting environment

Team-oriented work culture

Ongoing training and advancement opportunities

Competitive pay and benefits

Qualifications

• 5 years in the food and beverage industry in a customer-facing role.
• 2 years of supervisory experience.
• High-level customer service skills.

Responsibilities

• Monitor all aspects of front of house operations.
• Plan, assign, and direct work to bartenders, servers, and café team.
• Resolve customer complaints to ensure satisfaction.
• Conduct training and development of employees.

Skills

Customer service

Leadership

Conflict resolution

Team management

Education

Post-secondary education

Job description

Overview

Food and Beverage Supervisor

Under the general guidance of the Food and Beverage Director the Food and Beverage Supervisor contributes to the success of the casino by monitoring all aspects of the front of house operations. Leading by example the food and beverage supervisor ensures customers receive exemplary service. Additionally this position is responsible for leading and coaching the servers, bartenders and café team in creating a friendly atmosphere for guests in the casino.

This full-time salaried F&B Supervisor role must be available to work a variety of shifts throughout the week and weekends between 8am and closing and be available both Saturday and Sunday.

Experience

Ideally 5 years in the F&B industry in a customer facing role

Ideally 2 years of supervisory experience

Post-secondary education is considered an asset

Key Responsibilities

The Food & Beverage Supervisor is responsible to :

• Monitor all aspects of Front of House operations
• Plan, assign and direct work to bartenders, servers and Café team
• Maintain company standards for guest service and food presentation
• Resolve customer complaints to ensure all customers are leaving happy
• Recruit, conduct interviews and make hiring decisions

Conduct and oversee the training and development of employees

• Lead by example to inspire other staff members
• Performs other related duties as assigned while ensuring the highest level of customer service

Chances Casino Kelowna - A company that Cares! We take pride in hiring the smile and cultivating the skill.

Benefits and Why You Should Join

• Exciting environment
• Fun Atmosphere
• Team-oriented work culture
• Ongoing training and opportunities to advance
• Competitive pay gratuities great perks and benefits.

Please visit our careers page to see more job opportunities.

Employment Details

Required Experience :

Manager

Key Skills

Asset Management,Data Management,Fire,Jboss,Accounts Payable,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50257 - 53885