Floor Leader: Lead Sales & Service Excellence

Internal Job Board; Edmonton; On-site; CAD 21,000 - 30,000; Full time

Job summary

Lush Cosmetics North America in Edmonton is seeking a Full Time Floor Leader to support the Store Management Team on the shop floor, drive sales, and open/close duties while ensuring an exceptional customer experience.

You will lead a team of sales associates, coach on product knowledge and selling techniques, and promote Lush brand values—ethical buying, vegan products, and customer care—across daily operations.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Responsibilities

• Drive sales using StoreForce dashboard insights and coach the sales team.
• Deliver world-class customer experiences on the shop floor, including product demonstrations.
• Educate customers on Lush brand values and ethical practices.
• Increase product knowledge and make informed recommendations.
• Train and coach Sales Ambassadors to improve performance.
• Support store opening/closing, cash handling, and visuals.

Skills

Customer service

Sales coaching

Cash handling

Supervisory experience

Problem-solving

Skincare knowledge

Flexible schedule

Job description

Lush Cosmetics North America in Edmonton is seeking a Full Time Floor Leader to support the Store Management Team on the shop floor, drive sales, and open/close duties while ensuring an exceptional customer experience.

You will lead a team of sales associates, coach on product knowledge and selling techniques, and promote Lush brand values—ethical buying, vegan products, and customer care—across daily operations.