Software Support Technician

Experis; Halifax; On-site; CAD 34,440 - 35,128; Full time

Benefits offered by this job

Full product certification provided

All equipment provided

Job summary

A technology consulting firm in Halifax is seeking a tech-savvy support professional to provide first-line technical assistance for hardware and software products. The ideal candidate has over 2 years in customer support, troubleshooting capabilities, and is proficient in Microsoft Office. Responsibilities include managing support tickets and maintaining strong customer relationships. The position offers an hourly wage ranging from CA$25.00 to CA$25.50.

Qualifications

• 2+ years in technical customer support.
• Strong documentation and case management skills.
• Excellent communication and attention to detail.

Responsibilities

• Respond to support tickets, emails, and phone calls.
• Troubleshoot technical issues and escalate when needed.
• Perform device maintenance and investigate failures.

Skills

Technical customer support experience

Hardware/software troubleshooting

Documentation skills

Microsoft Office proficiency

Communication skills

Job description

Overview

We’re looking for a tech-savvy support professional to join a collaborative team providing first-line support for hardware and software products. You’ll help troubleshoot issues, guide users, and ensure a smooth experience for customers and internal teams.

What You’ll Do

• Respond to support tickets, emails, and phone calls.
• Troubleshoot technical issues and escalate when needed.
• Perform device maintenance and investigate failures.
• Accurately document support cases.
• Build strong customer relationships with a professional approach.
• Manage multiple cases and prioritize effectively.
• Participate in occasional on-call rotations (approx. 2 weekends/year).
• Follow company policies and work schedules.
• Supportive and collaborative team culture.
• Extensive onboarding and product training provided.
• Start with email support, then transition to phone support.
• Ongoing help available via internal chat and live Zoom support.
• Focus on learning, teamwork, and problem-solving.

What You’ll Bring

• 2+ years in technical customer support.
• Experience with hardware/software troubleshooting.
• Strong documentation and case management skills.
• Proficiency in Microsoft Office.
• Excellent communication and attention to detail.

Nice to Have

• Bilingual in English and French.

Additional Info

• All equipment provided.
• Full product certification required before live support begins.

Seniority level

• Associate

Employment type

• Contract

Job function

• Analyst
• Industries — IT Services and IT Consulting

Base pay range: CA$25.00/hr - CA$25.50/hr

Halifax, Nova Scotia, Canada