Technical Support Specialist

Collabera; Toronto; On-site; CAD 33,062 - 34,440; Part time

Job summary

Collabera is seeking a Technical Support Specialist for hands-on support to manage employee technology issues. This entry-level role requires effective communication, a foundational knowledge of customer support, and skills in Microsoft 365 and Windows 10. The ideal candidate is a recent graduate or someone with up to 1 year of relevant experience.

Qualifications

• Entry-level position requiring recent grads or those with up to 1 year of related experience.
• Experience using a ticketing system and resolving user support issues is essential.

Responsibilities

• Provide hands-on technical support and manage employee technology issues.
• Create knowledge-based articles to help users resolve issues independently.
• Support Windows 11 migration and troubleshoot disc space issues.

Skills

Clear communication

Ability to learn quickly

Resolving minor security issues

Customer support experience

Microsoft 365

Windows 10

SCCM

Education

Recent grad to 1 year experience

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$24.00/hr - CA$25.00/hr

Direct message the job poster from Collabera

• Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
• Required desk side support—will need to go to user’s desk and help them with issues at their desk
• Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
• Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
• Types of problems:
• Contacting users
• Cleaning up disc space in supporting of Windows 11 migration

Must Have:

• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues
• Experience in a customer support role
• Microsoft 365
• Windows 10
• SCCM

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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