Bilingual IT Help Desk Specialist (L1 Support)

Compunnel, Inc.; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A technology support company is seeking a Bi-lingual Help Desk professional in Halifax to provide Level 1 technical support. Primary responsibilities include managing inbound support requests across various channels, troubleshooting hardware and software issues, and maintaining accurate documentation. Ideal candidates should possess excellent communication skills and a basic understanding of networking and desktop administration principles. This role offers an opportunity to enhance technical skills while delivering quality support.

Qualifications

• Ability to develop business relationships and communicate effectively with the user community.
• Basic troubleshooting skills.
• Basic understanding of network, server, and desktop administration fundamentals.

Responsibilities

• Manage inbound requests for support via multiple channels.
• Diagnose and troubleshoot Level 1 problems.
• Respond to users’ requests regarding computer systems.
• Acknowledge receipt of all user requests within defined service levels.
• Initiate service orders for user requests.
• Maintain user information and documentation.
• Participate in managing client requests to closure.

Skills

Communication skills

Troubleshooting

Job description

A technology support company is seeking a Bi-lingual Help Desk professional in Halifax to provide Level 1 technical support. Primary responsibilities include managing inbound support requests across various channels, troubleshooting hardware and software issues, and maintaining accurate documentation. Ideal candidates should possess excellent communication skills and a basic understanding of networking and desktop administration principles. This role offers an opportunity to enhance technical skills while delivering quality support.