Financial Services & Lending Specialist

Money Mart; Midland; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Market competitive Pay

Monthly bonus potential based on the店?

Competitive Paid Time Off

Retirement Options

Education Reimbursement Program

Exclusive Perks through Perkopolis

Free and discounted company services

And Much More!

Job summary

Momentum Financial Services Group’s Money Mart branch in Canada is seeking a Retail Service Representative to deliver friendly customer service, handle cash and transactions, and promote financial products to meet consumer needs.

You will assess customer requirements, process loans and payments, cross-sell relevant services, maintain accurate records, and support branch operations with a focus on compliance and customer care. Evening/weekend availability is required.

Qualifications

• Customer service experience in retail or financial services.
• Cash handling and POS transaction experience.
• Sales-driven with ability to cross-sell.
• Knowledge of KYC/AML basics is a plus.

Responsibilities

• Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.
• Promote, recommend, and process loans, credit cards, cheque cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.
• Consistently identify cross-selling and referral opportunities during every customer interaction to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
• Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.
• Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.
• Monitor and maintain complete and accurate customer information and records in all required systems.
• Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.
• Follow all company policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, Recordable Transactions, fraud prevention, and all relevant procedures.
• Accurately process cash, POS transactions, and financial service transactions.
• Reconcile the cash drawer at the end of each shift, and follow all cash handling, safety, and security procedures.
• Work with the branch team to maintain the branch appearance, cleanliness, and customer-ready environment.
• Support branch opening and closing procedures, including completing all required paperwork accurately.
• Complete all other job-related duties as directed by Management.
• Maintain availability to work flexible shifts, including evenings and weekends.

Skills

Customer service

Sales

Cash handling

POS transactions

Communication

Team collaboration

Education

High School diploma or equivalent

Job description

Momentum Financial Services Group’s Money Mart branch in Canada is seeking a Retail Service Representative to deliver friendly customer service, handle cash and transactions, and promote financial products to meet consumer needs.

You will assess customer requirements, process loans and payments, cross-sell relevant services, maintain accurate records, and support branch operations with a focus on compliance and customer care. Evening/weekend availability is required.