Field Service Technician

Total Power Limited; Town of Hampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading generator service company is seeking a Generator Field Service Technician to provide emergency and preventative maintenance on generators. The role requires a minimum of 3 years’ experience, mechanical and electrical troubleshooting skills, and a strong customer service record. Successful candidates will be able to effectively communicate and manage their time efficiently while performing duties on-site in New Brunswick. Full-time work includes after hours on-call responsibilities.

Benefits

Comprehensive medical, dental, and vision benefits

Employer RRSP matching program

Health & wellness spending accounts

Paid time off and statutory holidays

Tuition reimbursement

Company vehicle for select roles

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• A valid driver's license in good standing.
• Comfortable using MS Office suite including Outlook.

Responsibilities

• Perform emergency service, preventative maintenance, and repairs on generators.
• Test and verify electrical component operations.
• Build strong customer relationships through professional communication.

Skills

Customer service skills

Mechanical troubleshooting

Electrical troubleshooting

Time management skills

Education

Power Generation Diploma or Mechanics Certification

Job description

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of New Brunswisk.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Comprehensive medical, dental, and vision benefits.
• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.