Field Service Technician

Total PowerGen Solutions; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading generator service company in Campbell River is seeking a skilled generator field service technician. The ideal candidate will have at least 3 years of experience and relevant certifications. Responsibilities include emergency service, preventative maintenance, and building strong customer relationships. This full-time position requires a valid driver's license and the ability to work irregular hours. The candidate should be comfortable using MS Office and willing to travel as needed. Competitive salary and benefits are offered.

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• A valid driver's license in good standing.
• Comfortable using MS Office suite including Outlook.

Responsibilities

• Perform emergency service and preventative maintenance on customer generators.
• Test and verify electrical component operations.
• Build strong customer relationships through positive communication.

Skills

Customer service skills

Troubleshooting skills

Mechanical skills

Electrical Systems Knowledge

Communication skills

Education

College-level Power Generation Diploma

Certified Mechanic with electrical skills

Licensed Electrician with mechanical skills

Job description

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• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of British Columbia
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.