Field Service Technician

AVI-SPL; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A digital enablement solutions provider located in Metro Vancouver is seeking a Field Service Technician to support customers in restoring assets functionality. This role involves preventative maintenance, installation of control systems, and ensuring high-quality service delivery. Candidates should have effective communication skills, a valid driver's license, and prefer candidates with 2–4 years in audiovisual integration. Benefits include medical coverage and professional development opportunities.

Benefits

Medical benefits, including vision and dental

Paid holidays and Paid Time Off

Dynamic company culture

Training and professional development opportunities

Qualifications

• Minimum of 2 – 4 years of audiovisual integration experience preferred.
• Ability to effectively communicate with employees, customers and colleagues.
• Experience in using hand and power tools safely.

Responsibilities

• Provide service support for customers and restore functionality.
• Perform preventative maintenance visits.
• Assist next level service technicians as needed.

Skills

Communication skills

Use of hand and power tools

Independence and deadline management

Basic computer knowledge

Knowledge of signal flow for audio, video, and control

Project management

Soldering & crimping connectors

Valid Driver’s License

Education

High School Diploma or equivalent

Formal education in Electronics or related field

Tools

AMX

Crestron

AVIXA CTS General Certification

Job description

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client environment
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projects and hanging ceiling mounts

• Assist next level service technicians as needed
• Provide training to clients and less senior technicians as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to manage small to medium projects
• Ability to solder & crimp connectors
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Nice-to-Haves:

• Minimum of a High School Diploma or equivalent preferred
• Minimum of 2 – 4 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Familiarity with: o AMX Networking Essentials
  • Crestron Professional Installation and Configuration
  • Exton Introductory Knowledge
  • AVIXA CTS General Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and Paid Time Off
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, provincial, or local law.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.