Field Service Supervisor - Ottawa

JELD-WEN, Inc.; Ontario; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead a team of technicians in Ottawa. This role is crucial for ensuring exceptional customer service and safety standards while managing service operations. The ideal candidate will have strong problem-solving skills, the ability to communicate effectively under pressure, and a commitment to continuous improvement. With a focus on team mentorship and operational excellence, this position offers a unique opportunity to make a significant impact within a supportive and dynamic environment. Join us to help shape the future of service delivery!

Benefits

Medical and dental benefits

Retirement program

Competitive compensation

Career development opportunities

Qualifications

• 5 years in a Field Service role or manufacturing role.
• Ability to lead and supervise in a project-based environment.

Responsibilities

• Coordinate and supervise a team of field service technicians.
• Ensure customer satisfaction and resolve complaints effectively.
• Develop and implement best practices for field service.

Skills

Problem-solving skills

Self-motivation

Customer focus

Effective communication

Conflict de-escalation

Time management

Interpersonal skills

Attention to detail

Leadership

Bilingual (French and English)

Education

High School Diploma

Job description

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JELD-WEN is currently seeking a Field Service Supervisor - Ottawa to join our growing team.

BASIC FUNCTION:

The purpose of this job is to coordinate and supervise a team of regional field service technicians, ensuring that customers are provided with world class customer service in a safe and timely manner. The Field Service Supervisor is responsible for working with Service Coordinators and the Service Manager to build and sustain an effective Service and Warranty team.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• Actively support and participate in the company’s safety and health program
• Supervise the field service team:
  • First point of contact for field service technicians
  • Performance management of field service technicians
• Evaluate project sites for future service work; access, materials (needs & delivery), extent of work, etc.
• Represent VPI at water tests; document, diagnose and remediate failures
• Attend Mock-up and Pre-Construction site meetings
• Monitor materials orders, proactively manage OTD, and adjust schedules around delivery challenges
• Develop and implement field service best practices & procedures
• Ensure Service Reports and completed daily, and information is accurate
• Train and mentor field service technicians.
• Maintain up to date safety and certification standards
• Resolve customer complaints and ensure customer satisfaction
• Stay up-to-date on the latest product development and production techniques,
  • Communicate updates to team members

SCHEDULING:

• This position is regularly scheduled to work 5 days per week / 9 hours per day,
• Must be able to work off shifts to support/fill in for team
• Travel as required
  • 25-50% of travel per year is typical

REQUIRED SKILLS AND EXPERIENCE:

• Knowledge and application of basic problem-solving skills
• Must possess the ability to learn quickly, be self-motivated and work well independently
• Ability to focus on and prioritize customer need
• Ability to communicate effectively in high stress environments
• Ability to remain calm and de-escalate conflicts
• Must show excellent time management skills, and be able to prioritize activities based on business need
• Demonstrated ability to provide sound design judgment and technical knowledge in a professional manner
• Must possess strong interpersonal skills and the ability to effectively communicate verbally and in writing especially in high stress situations
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Must enjoy working with your hands
• Must show strong attention to detail
• Ability to lead/supervise others in a project based environment
• Bilingual (French and English)

EXPERIENCE:

• High School Diploma
• 5 years in a Field Service role OR 5 years in a manufacturing role OR A combination of the two.
  
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About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn .

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.