Field Service Representative

Allozymes; Calgary; Hybrid; CAD 84,000 - 131,000; Full time

Benefits offered by this job

Bonus

Stock options

Benefits

Job summary

Agilent Technologies Inc. is seeking a Field Service Representative to support customers with on-site installation, maintenance and repair of hardware, software and networking products.

You will work across diverse labs, traveling to customer sites and delivering expert service with a focus on customer satisfaction. The role requires a science degree, 4+ years in a lab setting with spectroscopy instruments, and strong problem-solving and communication skills.

Qualifications

• Post-secondary degree in science or equivalent with work experience.
• 4+ years in a laboratory environment working with spectroscopy, GC, LC, and GC–MS.
• Strong troubleshooting and problem-solving abilities.
• Willingness to travel 25% and experience with customer-facing roles.

Responsibilities

• Install and optimize hardware, software, and network products at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repairs.
• Advise customers on preventive maintenance and configurations to optimize performance.
• Travel to customer sites to deliver on-site support and training.

Skills

Field service

Troubleshooting

Customer communication

Travel 25%

Education

Post-secondary science degree

Tools

Agilent Instruments

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Successful candidate MUST live in the Calgary, Alberta area

Qualifications

• A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience.
• 4+ years of experience in laboratory environment working spectroscopy, GC, LC, and GCP.
• Experience with troubleshooting and problem solving is essential
• Experience with the Agilent Instruments is preferred but not essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers.
• Travel expectation is 25%.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support