Field Service Engineer

Agilent Technologies, Inc.; Alberta; Hybrid; CAD 84,000 - 131,000; Full time

Benefits offered by this job

Bonus

Stock options

Benefits

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer to support labs across Alberta, Canada. The role involves installing and optimizing hardware, software, and networks, and traveling to customer sites as needed.

You will diagnose issues, ensure preventive maintenance, and deliver integrated solutions while maintaining high customer satisfaction. Applicants should hold a science degree and have 5+ years' LC/LCMS/LCQTOF experience or as an end user.

Qualifications

• Post Secondary Degree in science field or equivalent experience.
• Five years of LC/LCMS/LCQTOF experience or as end user.
• Clear verbal and written communication.

Responsibilities

• Installs and optimizes hardware/software/network products at customer sites.
• Diagnoses and resolves product performance problems.
• Proactively responds to potential issues to prevent downtime.
• Delivers integrated solutions including peripherals, OS and applications.

Skills

LC/LCMS/LCQTOF

Troubleshooting

Communication

Travel

Education

Post-secondary degree in science

Job description

Field Service EngineerBy clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance navigation, offer personalized content, and analyze site usage. Cookie Policy### Field Service EngineerApply: Canada-Remote Location-Alberta: Full time: Posted Today: 4040285## **Job Description**Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. Installs and optimizes hardware/software/network products and configurations at customer sites. * Diagnoses and resolves product performance problems* Performs maintenance and repair services* Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance* Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business* Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software* Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers ## ## **Qualifications*** Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience* Five years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user* Experience with troubleshooting and problem-solving* Experience with Agilent solutions is desired but not essential* Verbal and written communication is clear, respectful and timely* You enjoy travelling and visiting customers**Additional Details**This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**25% of the Time## **Shift:**Day## **Duration:**No End Date## **Job Function:**Services & Support