Field Service Engineer

Allozymes; Mississauga; Híbrido; CAD 84.000 - 131.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligibility

Stock options

Benefits package

Descripción de la vacante

Agilent Technologies Inc. is seeking a Field Service Representative to install, maintain and repair instruments at customer sites across Ontario, Canada. The role emphasizes learning, problem-solving and delivering top-tier customer service.

This full-time position requires 100% travel and offers remote work options. The pay range is CAD 83,680 to 130,750 per year, with eligibility for bonus, stock and benefits; compensation varies by location and experience.

Formación

• Must live in the Ontario area.
• Post-secondary science degree or equivalent with work experience.
• 2 years of experience in a laboratory environment.
• Experience with troubleshooting and problem solving.
• Clear verbal and written communication.
• Willingness to travel 100%.

Responsabilidades

• Support customers with on-site installation, implementation, maintenance and repair of lab systems.
• Assist with on-site activities on pathology and genomics instruments.
• Install and optimize hardware/software/network configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise on preventive maintenance and configurations to ensure performance.
• Respond proactively to prevent equipment or software issues.
• Deliver integrated solutions including peripherals and OS and applications software.
• Collaborate with internal teams to resolve customer issues.
• May train field engineers or customers.
• Calibrate equipment on-site for large-volume customers.
• Meet credentialing requirements to access customer sites.

Conocimientos

Travel willingness

Communication

Troubleshooting

Team collaboration

Educación

Science degree (chemistry/biochemistry/biotechnology) or equivalent

Descripción del empleo

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Role Responsibilities

• Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
• Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair which may include hardware, software and networking products as well as operating systems
• Installing and optimizing hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May train other field engineers or customers
• May calibrate equipment on-site for large volume customers
• May qualify leads
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Successful candidate MUST live in the Ontario area

• A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience
• 2 years of experience in laboratory environment
• Experience with troubleshooting and problem solving is essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers
• 100% Travel expectation

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

100% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support