Field Service Engineer

Agilent Technologies, Inc.; Canada; Remote; CAD 84,000 - 131,000; Full time

Benefits offered by this job

Bonus

Stock options

Benefits

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer for the Ontario area with a remote-friendly option. The role involves on-site installation, implementation, maintenance and repair of Agilent and multi-vendor systems across laboratories.

You will diagnose performance issues, optimize configurations, and deliver fully integrated solutions while travelling extensively to customer sites. The position requires a post-secondary science degree, 2+ years in a lab setting, strong

Qualifications

• Post-secondary degree in science or equivalent.
• Experience troubleshooting in a lab environment.
• Strong verbal and written communication skills.

Responsibilities

• Support on-site installation, implementation, maintenance and repair of lab systems.
• Diagnose and resolve product performance problems.
• Provide preventive maintenance guidance and configurations to optimize performance.
• Collaborate with internal teams to deliver integrated solutions and manage escalations.

Skills

Troubleshooting

Communication

Willingness to travel

Lab environment experience

Education

Post-secondary degree in science

Tools

Instrumentation knowledge

Job description

## Field Service EngineerApply: Canada-Remote Location-Ontario: Full time: Posted Today: 4040218## **Job Description**Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. **Role Responsibilities:** Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair which may include hardware, software and networking products as well as operating systems Installing and optimizing hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repair services Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers May have knowledge of third-party products May deliver internal technical training and maintenance seminars and workshops for field engineers or customers May train other field engineers or customers May calibrate equipment on-site for large volume customers May qualify leads Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.## ## **Qualifications****Successful candidate MUST live in the Ontario area** * A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience* 2 years of experience in laboratory environment* Experience with troubleshooting and problem solving is essential* Verbal and written communication is clear, respectful and timely* You enjoy travelling and visiting customers* 100% Travel expectation**Additional Details**This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**100% of the Time## **Shift:**Day## **Duration:**No End Date## **Job Function:**Services & Support