Field Service Engineer

Agilent Technologies; Calgary; Híbrido; CAD 84 000 - 131 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus eligibility

Stock options

Benefits

Resumo da oferta

Agilent Technologies is seeking a Field Service Engineer to support diverse labs across Canada. You will install, optimize, and service hardware, software, and network configurations at customer sites while delivering exceptional service.

Travelling up to 25% is expected as you diagnose issues, perform maintenance, and collaborate with internal teams to provide effective solutions. This role offers growth in a global life sciences leader with competitive compensation and benefits.

Qualificações

• Bachelors or higher in a science field.
• Five years of LC/LC-MS/LCQTOF experience in similar role.
• Strong problem-solving and communication skills.

Responsabilidades

• Install and optimize hardware, software and network products at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance to prevent issues.
• Collaborate with Support, Sales, Marketing and R&D to provide solutions.

Conhecimentos

Troubleshooting

Verbal & written communication

Travel willingness

Customer service

Formação académica

Post-secondary science degree

Ferramentas

LC/LC-MS/LCQTOF

Agilent instrument experience

Descrição da oferta de emprego

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

Qualifications

• Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience
• Five years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user
• Experience with troubleshooting and problem-solving
• Experience with Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 25% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support