Field Service Engineer

Agfa-Gevaert; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in pre-press solutions is seeking a Field Service Technician in Montreal to manage accounts receivable by providing hardware and software maintenance for their products. Responsibilities include installation, repair, preventive maintenance, and documentation of service calls. Candidates should have a degree in electronic technology and excellent communication skills. Experience with remote diagnostic software is a plus.

Qualifications

• Experience with remote diagnostic software is a plus.
• Motivated person who can work without supervision.

Responsibilities

• Install and repair Agfa products while ensuring safety at customer sites.
• Perform preventive maintenance and document service calls.
• Order parts and maintain diagnostic equipment readiness.
• Promote Agfa offers and ensure client satisfaction.

Skills

Excellent communication skills

Analytical and problem-solving skills

Good knowledge of Graphic Communications

Experience working directly with clients

Education

Related degree in electronic technology or equivalent

Job description

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Agfa Graphics is a global leader in pre-press solutions for commercial printing, newspaper and packaging. In addition , we are greatly expanding our product range based on a fast - growing market such as large format industrial printing , developing state - of - the-art printers and inks for products such as billboards, packaging and decoration of all kinds.

Sale of our equipment is growing and we are looking for a field service technician to join our team.

In this role, you will be responsible for managing accounts receivable by providing hardware and software maintenance for our AGFA products. Please visit our website to learn more about our product range.

Responsibilities

• Be responsible for the installation and repair of Agfa products, including checking the safety of electrical and environmental factors at customer sites, testing the product to ensure proper operation, verifying operational performance with the customer and reviewing basic operational functions with the customer to meet our training obligations during installation.
• Perform preventive maintenance and repair operations on assigned maintenance contracts, courtesy visits as required, as well as time and material customer accounts. Maintain regular communication with the regional manager to quickly report issues and ensure client satisfaction.
• Document service calls, expense and time reports on a daily basis and submit them weekly to the regional area office in accordance with established procedures; The documentation must be neat and legible.
• Be responsible for ordering parts and returning repairable spare parts. Ensure maintenance aids, tools and diagnostic equipment are in order and ready for service.
• Promote all Agfa offers (e.g. service contracts, professional services, Agfa products). Stay in close contact with the planner to meet all response time and availability commitments.
• Understand and comply with all safety policies at work as well as while driving a company vehicle.
• Exchange with other Agfa employees and be able to work effectively with different skill sets, emotions and motivations.
• Demonstrate loyalty to the company and consciously make prudent and financially responsible decisions.
• Be resourceful, creative, motivated, while being able to work without supervision. The incumbent acts as an intermediary for Agfa's management, sales and client issues (business needs, political environment, personnel changes, etc.).

Qualifications

• Related degree in electronic technology or equivalent
• Excellent communication skills; analytical and problem-solving skills
• Motivated person
• Good knowledge of Graphic Communications, inkjet printers, printing and the publishing market
• Experience working directly with clients; experience with remote diagnostic software

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