Field Service Engineer: Lab Instrument Support (Remote)

Agilent Technologies Inc.; Calgary; Remote; CAD 84,000 - 131,000; Full time

Benefits offered by this job

Remote work option

Bonus eligibility

Stock options

Benefits

Job summary

Agilent Technologies Inc. in Calgary, AB, is seeking a Field Service Engineer to install and optimize hardware, software and networks at customer sites. You will diagnose issues, perform maintenance, and deliver integrated solutions while ensuring top-notch customer service.

The role requires a science degree, 5 years with LC/LCMS/LCQTOF, strong troubleshooting, and willingness to travel. You will collaborate with Support, Sales, Marketing and R&D to resolve problems and keep labs running

Qualifications

• Bachelor's or higher in chemistry, biochemistry, biotech or related field.
• At least five years with LC/LCMS/LCQTOF in a similar role or as end-user.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel; excellent communication with customers.

Responsibilities

• Installs and optimizes hardware, software, and network configurations at customer sites.
• Diagnoses and resolves product performance problems; performs maintenance and repair services.
• Advises customers on preventive maintenance and configurations to prevent downtime.
• Delivers integrated solutions and collaborates with Support, Sales, Marketing and R&D.

Skills

Troubleshooting

Customer communication

Travel readiness

Education

Science degree

Tools

LC/LCMS/LCQTOF

Job description

Agilent Technologies Inc. in Calgary, AB, is seeking a Field Service Engineer to install and optimize hardware, software and networks at customer sites. You will diagnose issues, perform maintenance, and deliver integrated solutions while ensuring top-notch customer service.

The role requires a science degree, 5 years with LC/LCMS/LCQTOF, strong troubleshooting, and willingness to travel. You will collaborate with Support, Sales, Marketing and R&D to resolve problems and keep labs running