Field IT Technician — Cybersecurity & IT Support

Soucy; Drummondville; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology company in Drummondville is seeking an IT Technician to support daily IT operations. You will provide technical support primarily for Level 2 incidents, manage IT equipment, and contribute to cybersecurity practices. The ideal candidate has 3-5 years of experience in IT support, a DEC or AEC in computer science, and strong problem-solving skills. Offering a flexible work program, group insurance, and an employee assistance program, this role emphasizes collaboration and personal impact.

Benefits

Flexible hours

Group insurance

RRSP with employer contributions

Employee assistance program

$2,000 referral bonus

Development support

Discounts on products

Qualifications

• Minimum of 3 to 5 years of relevant experience in IT support.
• Concrete experience in workstation, network, and system environments.
• Functional English required (spoken and written).

Responsibilities

• Provide technical support to users, primarily at Level 2.
• Participate in the installation and maintenance of IT equipment.
• Apply IT security best practices in daily operations.

Skills

Technical support

Troubleshooting

Documentation

Problem-solving

Teamwork

Communication

Cybersecurity interest

Prioritization

Education

DEC or AEC in computer science

Job description

A technology company in Drummondville is seeking an IT Technician to support daily IT operations. You will provide technical support primarily for Level 2 incidents, manage IT equipment, and contribute to cybersecurity practices. The ideal candidate has 3-5 years of experience in IT support, a DEC or AEC in computer science, and strong problem-solving skills. Offering a flexible work program, group insurance, and an employee assistance program, this role emphasizes collaboration and personal impact.