Fairmont Jasper Park Lodge Front Office Manager Alberta

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury resort in the Canadian Rockies is seeking a Front Office Manager to lead the team and enhance guest experiences. Responsibilities include overseeing Front Desk operations, managing budgets, and ensuring high service standards. The ideal candidate has 3-5 years of leadership experience in luxury hospitality, along with strong communication and organizational skills.

Benefits

Subsidized staff accommodation

Employee travel program with discounts

Access to wellness platform

Staff activities and events

Qualifications

• 3-5 years in a similar leadership role required.
• Previous experience in luxury hospitality preferred.
• Proven abilities in coaching and team development.

Responsibilities

• Lead Front Desk Operations to ensure guest satisfaction.
• Manage departmental budget and procurement.
• Conduct regular departmental meetings to ensure communication.

Skills

Leadership

Problem solving

Communication

Organizational skills

Teamwork

Education

University/College degree in a related discipline

Tools

Opera Property Management System

Microsoft Windows applications

Job description

Fairmont Jasper Park Lodge Front Office Manager Alberta

Fairmont Jasper Park Lodge 1 Old Lodge Rd, Jasper, AB T0E 1E0Full-time Job detailsJob typeFull-timeLocation1 Old Lodge Rd, Jasper, AB T0E 1E0Full job descriptionCompany DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.What you will be doing:Reporting to the Director, Rooms responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceFollow departmental policies, procedures and service standardsOverseeing daily Front Desk Operations by leading & supporting a team of 6 Leaders and colleagues as direct reportsLead and manage all aspects of the arrival / departure experience and ensure all service standards are followedSupporting company and hotel policies and procedures including the promoting and participation in Employee Engagement (EES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiativesEnsure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on Guest commentsWorking closely with Guest Services Manager on arrivals, departures and lobby managementMaximize rooms revenue through upgrades, walk ins and revenue maximization meetings and implementing/supporting agreed upon Revenue Management strategies and practicesMonitor and report on problem accounts not settled while guest is in houseProactively implement processes to deliver problem free stay for our guests and leading the Royal Service teamHandle guest concerns and react quickly, logging and notifying proper areasEnsure goals are met from a measurement perspective – Trust You, LQA, EES, SAQ, ALL Enrollments, and Upsells etc.Manage the departmental budget and procurementManaging Keep In Touch System and introducing any technology applicationsConduct regularly scheduled departmental meeting and ensure regular communication occurs within departmentSeeks feedback and perform follow up on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participationSelects, trains, managers the performance of colleagues and leadersFocus on recruitment ensuring adequate staffing for peak seasonsResponsible for scheduling as per labour standards and payroll for all Front Office colleaguesUtilize Labour Management Program to assist with department schedulingMaintain adequate stock of Front Office supplies and order when necessary within departmental budgetProvide support, guidance and leadership to the Front Office Leadership TeamEnsures awareness of all hotel activities and services and oversees the lobby area for cleanliness, maintenance, security and functionalityEnsure lobby presence is maintainedBalance operational, administrative and Colleague needsAdhere to the hotels vehicle handling and safety policies while driving hotel and guest vehiclesFollow all safety policies and responsible of the emergency response in Royal Service, including fire panel.Other duties as assignedQualificationsYour experience and skills include:Previous leadership experience, at least 3-5 years in a similar establishment, requiredPrevious Opera Property Management System experience requiredPrevious Fairmont or Luxury hospitality experience with a similar establishment or brand an assetComputer literate in Microsoft Window applications requiredProven leadership abilities, in regards to coaching, developing, training, recruiting, etc.Previous Rooms Division experience is a definite assetUniversity/College degree in a related discipline preferredMust possess a professional presentationExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Job Perks & Benefits:Subsidized staff accommodation assistance providedOne complimentary meal per shift in our staff cafeteriaEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf CourseAutomatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]