Eye Care Technician & Patient Concierge

Now Optics; Beaumont; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading optical retail provider in Canada is seeking a dedicated team member to enhance patient experience at their Beaumont location. This role involves providing outstanding customer service, assisting with appointments, and fostering collaboration between retail and clinical teams. Candidates should have a high school diploma and at least 2 years of customer service experience. The position also entails maintaining brand standards and ensuring timely delivery of eyeglasses. Join a dynamic team committed to modernizing eye care for all.

Benefits

Medical, dental, and prescription drug coverage

Paid time off that increases with seniority

Professional development opportunities

Employee recognition programs

Free eyeglasses annually

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Proactive problem-solving skills to address potential patients' concerns.

Responsibilities

• Greet patients and customers to ensure a memorable experience.
• Schedule and confirm appointments.
• Assist management with patient complaint resolution.
• Execute simple customer repairs and assemble lenses.
• Keep track of delivery time commitments to patients.

Skills

Customer service

Communication

Problem solving

Multitasking

Active listening

Collaboration

Education

High school diploma or equivalent

Job description

A leading optical retail provider in Canada is seeking a dedicated team member to enhance patient experience at their Beaumont location. This role involves providing outstanding customer service, assisting with appointments, and fostering collaboration between retail and clinical teams. Candidates should have a high school diploma and at least 2 years of customer service experience. The position also entails maintaining brand standards and ensuring timely delivery of eyeglasses. Join a dynamic team committed to modernizing eye care for all.