Experience Leader: Elevate Pet Parent Experience & Growth

PetSmart Store Support Group, Inc.; Surrey; On-site; CAD 48,000 - 60,000; Full time

Job summary

A leading pet retail company in Surrey seeks an Assistant Store Manager for Customer Experience to provide exceptional service to pet owners. This role involves leadership duties, including hiring and training staff, ensuring the safety of pets, and managing store operations. The ideal candidate will have 3-5 years of retail experience and strong communication skills. Flexible scheduling is required, including evenings and weekends. Join a passionate team supporting pets and their families.

Benefits

Health & Wellness Benefits

Paid Time off

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional leadership and service to pet parents.
• Participate in employment decisions such as hiring and coaching.
• Drive the business and hold associates accountable for performance.

Skills

Retail leadership

Customer service

Organizational skills

Communication skills

Problem-solving

Tools

Computer applications

Job description

A leading pet retail company in Surrey seeks an Assistant Store Manager for Customer Experience to provide exceptional service to pet owners. This role involves leadership duties, including hiring and training staff, ensuring the safety of pets, and managing store operations. The ideal candidate will have 3-5 years of retail experience and strong communication skills. Flexible scheduling is required, including evenings and weekends. Join a passionate team supporting pets and their families.