Senior Director, Personal Banking Delivery PMO
RBC Dominion Securities
Title posted on CareerBeacon on January 30, 2026.
Job Description
As part of the Value Office team, the Senior Director, Personal Banking Delivery PMO will be accountable for the successful delivery of Personal Banking's project portfolio. This involves leading, directing, and overseeing the activities of the Project Management Office team on projects of very high value (benefit/cost), complexity, and uncertainty, ensuring delivery within approved timeframes, scope, and budget.
You will provide leadership to drive excellence in the project management practice, ensuring high performance, delivery, and implementation. Additionally, you will foster a strong talent pipeline, high employee engagement, a superior client experience, and sustainable value creation for RBC shareholders. You are accountable for ensuring projects align with RBC's enterprise project management disciplines while continuously assessing and refining processes, approaches, and plans to optimize execution.
Responsibilities
- Lead a large team of project management directors, project managers, and business analysts, overseeing 65+ FTE as a “team of teams” people leader, with a focus on removing roadblocks, capability building, and integrating AI in PM/BA roles.
- Ensure adherence to enterprise program/project practices, including enabling dotted-line sub-PMOs (Regulatory, Digital, RBC Bank US, Caribbean).
- Optimize resource capacity and engage with leaders/project sponsors to ensure initial guardrails for work balance key considerations, including governance requirements.
- Drive employee engagement and development through performance management, talent/succession planning, change leadership, and reward/recognition programs.
- Build staffing capabilities and talent pipelines to support evolving program demands and strengthen succession planning for critical roles.
- Ensure project teams follow RBC's Program Management Framework, conducting risk assessments, contingency planning, and post-project reviews, while aligning roadmaps and implementation plans with executive approvals.
- Promote innovation and best practices, drive business value through business case creation and benefit metrics, and ensure project vision translates into executable program scope and design.
- Cultivate strong stakeholder relationships, deliver superior client experiences, collaborate cross-functionally, and provide timely updates to senior leadership with expertise in operational issues and organizational change management.
Qualifications
- Must Have: Demonstrated leadership ability, including exceptional people management skills and experience building and leading large, high-performing teams that deliver superior results.
- Must Have: Ability to manage and articulate thoughts to senior leaders, focusing them on key decisions and outcomes, with advanced negotiation and influencing skills through talent leadership, partnering, and collaboration.
- Must Have: Proven track record of maintaining strong relationships across junior and senior stakeholders and demonstrated leadership in cross-unit and cross-functional cooperation and information sharing.
- Must Have: Experience leading programs with very high level of value (benefit/cost), complexity, and uncertainty involving multiple stakeholders (e.g., finance, businesses, T&O, Enterprise).
- Must Have: Strong strategic business acumen and flexibility to adapt and pivot as priorities shift.
- Must Have: Undergraduate degree (required).
- Nice to Have: MBA.
- Nice to Have: Change Management certification or Agile Management Framework certification.
- Nice to Have: PMP and/or PgMP certification.
- Nice to Have: Experience managing teams responsible for large, multi-year business projects, projects with third party vendors or projects with significant technical components.
Benefits
- Location: Toronto, ON
- Work location: On site
- Salary: $51.28 to $153.85 hourly
- Terms of employment: Permanent employment Full time
- Starts as soon as possible
- Vacancies: 1 vacancy
- Source: CareerBeacon #2204196
Recruiting Agency Note
Recruitment only through RBC Dominion Securities. Not via third parties.