Executive Office Manager & Operations Lead

UnitedHealth Group; Richmond; On-site; CAD 28,000 - 59,000; Full time

Job summary

UnitedHealth Group is seeking an Office Manager, Executive Leadership Support to oversee day-to-day office operations and coordinate administrative processes, facilities, and employee support. The role partners across departments to boost operational efficiency and enhance the experience of employees and visitors, supporting C-Suite leadership with calendar management, travel, and meetings.

Canada residents are eligible for an hourly range of 20.48 to 42.60 CAD per hour, with pay determined by

Qualifications

• 2+ years of office management, operations, administration, or related experience.
• Experience supporting senior leaders or executive teams.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality.
• Organizational, planning, and project coordination skills.

Responsibilities

• Manage daily office operations, administrative functions, and general workplace requests from intake through resolution.
• Establish and maintain office policies, procedures, and best practices.
• Coordinate office logistics, workspace planning, meeting room reservations, access needs, and facility support.
• Ensure office environments are organized, safe, professional, and operationally efficient.
• Maintain office records, supplies, equipment inventories, badge and print access processes, and Business Segment Liaison activities as needed.
• Support office safety and front-office processes, including reception voicemail review, first aid support, and related workplace procedures.
• Executive Assistant support to onsite C-Suite leadership.
• Coordinate onboarding and offboarding activities, including completion of required onboarding and QMS-related training documentation.
• Serve as a point of contact for workplace questions, resources, administrative support, and cross-functional team needs.
• Support leadership meetings, team events, offsites, and employee engagement activities.
• Provide executive administrative support as assigned, including calendar management, meeting coordination, travel arrangements, and hotel bookings.
• Provide administrative and operational support to assigned business teams, including order production or regional business support activities.
• Code invoices, purchase orders, expense reports, vendor payments, and related transactions in applicable systems.
• Identify opportunities for cost savings and operational efficiencies.
• Manage catering coordination, vendor relationships, and invoice submission for office and meeting needs.
• Plan and coordinate meetings, workshops, town halls, and special events.
• Manage conference room reservations, catering, technology setup, meeting materials, and day-of logistics.
• Prepare meeting agendas, materials, presentations, and communications.
• Ensure seamless execution of both in-person and virtual events.
• Identify and implement process improvements to enhance efficiency and employee experience.
• Support organizational initiatives and special projects as assigned.
• Promote a culture of service excellence, accountability, and collaboration.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and decision-making skills.

Skills

Microsoft 365

Executive support

Office operations

AI automation

Tools

Microsoft 365

Job description

UnitedHealth Group is seeking an Office Manager, Executive Leadership Support to oversee day-to-day office operations and coordinate administrative processes, facilities, and employee support. The role partners across departments to boost operational efficiency and enhance the experience of employees and visitors, supporting C-Suite leadership with calendar management, travel, and meetings.

Canada residents are eligible for an hourly range of 20.48 to 42.60 CAD per hour, with pay determined by