Office Manager, Executive Leadership Support

UnitedHealth Group; Richmond; On-site; CAD 28,000 - 59,000; Full time

Job summary

UnitedHealth Group is seeking an Office Manager, Executive Leadership Support to oversee day-to-day office operations and coordinate administrative processes, facilities, and employee support. The role partners across departments to boost operational efficiency and enhance the experience of employees and visitors, supporting C-Suite leadership with calendar management, travel, and meetings.

Canada residents are eligible for an hourly range of 20.48 to 42.60 CAD per hour, with pay determined by

Qualifications

• 2+ years of office management, operations, administration, or related experience.
• Experience supporting senior leaders or executive teams.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality.
• Organizational, planning, and project coordination skills.

Responsibilities

• Manage daily office operations, administrative functions, and general workplace requests from intake through resolution.
• Establish and maintain office policies, procedures, and best practices.
• Coordinate office logistics, workspace planning, meeting room reservations, access needs, and facility support.
• Ensure office environments are organized, safe, professional, and operationally efficient.
• Maintain office records, supplies, equipment inventories, badge and print access processes, and Business Segment Liaison activities as needed.
• Support office safety and front-office processes, including reception voicemail review, first aid support, and related workplace procedures.
• Executive Assistant support to onsite C-Suite leadership.
• Coordinate onboarding and offboarding activities, including completion of required onboarding and QMS-related training documentation.
• Serve as a point of contact for workplace questions, resources, administrative support, and cross-functional team needs.
• Support leadership meetings, team events, offsites, and employee engagement activities.
• Provide executive administrative support as assigned, including calendar management, meeting coordination, travel arrangements, and hotel bookings.
• Provide administrative and operational support to assigned business teams, including order production or regional business support activities.
• Code invoices, purchase orders, expense reports, vendor payments, and related transactions in applicable systems.
• Identify opportunities for cost savings and operational efficiencies.
• Manage catering coordination, vendor relationships, and invoice submission for office and meeting needs.
• Plan and coordinate meetings, workshops, town halls, and special events.
• Manage conference room reservations, catering, technology setup, meeting materials, and day-of logistics.
• Prepare meeting agendas, materials, presentations, and communications.
• Ensure seamless execution of both in-person and virtual events.
• Identify and implement process improvements to enhance efficiency and employee experience.
• Support organizational initiatives and special projects as assigned.
• Promote a culture of service excellence, accountability, and collaboration.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and decision-making skills.

Skills

Microsoft 365

Executive support

Office operations

AI automation

Tools

Microsoft 365

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Office Manager, Executive Leadership Support position is responsible for overseeing the day-to-day operations of the office, ensuring an efficient, professional, and well-organized work environment. This role serves as a central point of coordination for administrative processes, facilities management, workplace services, employee support, and special projects. The Office Manager, Executive Leadership Support role partners across departments to improve operational efficiency, enhance the employee and visitor experience, and support organizational objectives.

Primary Responsibilities

• Office Operations & Administration
  • Manage daily office operations, administrative functions, and general workplace requests from intake through resolution
  • Establish and maintain office policies, procedures, and best practices
  • Coordinate office logistics, workspace planning, meeting room reservations, access needs, and facility support
  • Ensure office environments are organized, safe, professional, and operationally efficient
  • Maintain office records, supplies, equipment inventories, badge and print access processes, and Business Segment Liaison activities as needed
  • Support office safety and front-office processes, including reception voicemail review, first aid support, and related workplace procedures
  • Executive Assistant support to onsite C-Suite leadership
• Employee & Leadership Support
  • Coordinate onboarding and offboarding activities, including completion of required onboarding and QMS-related training documentation
  • Serve as a point of contact for workplace questions, resources, administrative support, and cross-functional team needs
  • Support leadership meetings, team events, offsites, and employee engagement activities
  • Provide executive administrative support as assigned, including calendar management, meeting coordination, travel arrangements, and hotel bookings
  • Provide administrative and operational support to assigned business teams, including order production or regional business support activities
• Financial & Budget Administration
  • Code invoices, purchase orders, expense reports, vendor payments, and related transactions in applicable systems
  • Identify opportunities for cost savings and operational efficiencies
  • Manage catering coordination, vendor relationships, and invoice submission for office and meeting needs
• Meetings & Events
  • Plan and coordinate meetings, workshops, town halls, and special events
  • Manage conference room reservations, catering, technology setup, meeting materials, and day-of logistics
  • Prepare meeting agendas, materials, presentations, and communications
  • Ensure seamless execution of both in-person and virtual events
• Continuous Improvement
  • Identify and implement process improvements to enhance efficiency and employee experience
  • Support organizational initiatives and special projects as assigned
  • Promote a culture of service excellence, accountability, and collaboration
  • Ability to manage multiple priorities in a fast-paced environment
  • Demonstrated problem-solving and decision-making skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of office management, operations, administration, or related experience
• Experience supporting senior leaders or executive teams
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams)
• Demonstrated ability to identify automation opportunities and leverage AI to improve productivity and quality
• Demonstrated organizational, planning, and project coordination skills

Preferred Qualifications

• Budget management and vendor management experience
• Project management or process improvement experience
• Experience leading workplace initiatives, events, or employee engagement programs

Canada Residents Only: The hourly range for Canada residents is $20.48 to $42.60 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age,locationand income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalizedgroupsand those with lower incomes. We are committed to mitigating our impact on the environment and enabling and deliveringequitablecare that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.