Events & Experiences Representative

TD Place; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment venue in Ottawa seeks an Events & Experiences Representative to facilitate various events. Responsibilities include supporting event setups, delivering exceptional customer service, and managing guest experiences on game days. Ideal candidates are highly organized and professional, with excellent communication skills. Bilingualism is considered an asset. The role may require working weekends and public holidays.

Benefits

Competitive health benefits plan

Dynamic team environment

Opportunities for continuous learning

Qualifications

• Looking for professionalism and attention to detail.
• Excellent interpersonal and communication skills are essential.
• Ability to provide great customer service.

Responsibilities

• Support setup for events and experiences.
• Deliver various events and experiences to guests.
• Liaise with the Ticket Sales team and customers.

Skills

Professionalism

Highly organized

Excellent interpersonal skills

Excellent customer service

Ability to manage crowds

Self-starter

Bilingualism

Job description

Overview

Our Events & Experiences Representatives will facilitate a variety of events and experiences at TD Place and Lansdowne. This includes the opportunity to be involved in game day group experiences, off day field rentals, and ensuring that each guest has an exceptional experience.

What you’ll do

• Support set up for events and experiences.
• Deliver and execute a variety of events and experiences.
• Game Day Season Seat Member and Group Experiences.
• Game day and non-gameday field rentals.
• Liaise between our Ticket Sales team and customers.
• Deliver exceptional customer service to attending guests.
• Inform guests of event details, answering any questions that may arise.

What’s needed

• Professionalism.
• Highly organized and attentive to detail.
• Excellent interpersonal and communication skills.
• The ability to provide excellent customer service.
• The ability to manage crowds and remain calm in stressful situations.
• Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities.
• Willingness to work on weekends and public holidays.
• Need to be available for all REDBLACKS home games.
• Bilingualism is considered an asset.

Why OSEG?

Aside from working with one of Canada's Most Admired Corporate Cultures, you also have the ability to make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Athletico Ottawa, Ottawa Blackjacks and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you to receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest.

Interested? Please visit: https://www.tdplace.ca/careers/