Event AV Lead - Onsite Tech & Team Leadership

Encore Global; Banff; On-site; CAD 55,000 - 67,000; Full time

Job summary

Encore Global seeks a full-time on-site AV Technician to manage setup, operation, and breakdown of audio-visual equipment for events in hotel/convention settings.

You will troubleshoot issues, maintain equipment, mentor staff, and ensure world-class service while building strong client relationships. This role requires 3–5 years AV and hospitality experience, a Bachelor’s preferred, and Technical 1-Star Certification within 60 days; on-site work includes irregular hours and travel between venues.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio visual experience is required.
• Internal applicants must be Technical 1-Star Certified before applying.
• External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
• Knowledge of technical theory is required.
• Advanced problem solving skills are required.
• Experience leading workflow and team members is preferred.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.

Responsibilities

• Equipment Operation: setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service: provide excellent service and strive to exceed expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Training/Staff Development: assist in training technicians on all floor activities and on hotel and ENCORE service expectations; mentor for new hires.
• Operations Management: organize daily floor activities to ensure timely setup, refresh and removal of equipment; manage workflow and labor scheduling; ensure equipment sheets are updated.
• Works with team to establish coordinated communications for management of events; attend venue meetings as needed.
• Equipment Maintenance: perform preventative maintenance on equipment; maintain security, storage, transport, and upkeep; participate in inventory counts.

Skills

Audio visual experience

Customer service

Hospitality experience

Technical theory

Advanced problem solving

Team leadership

Driver's license

Education

Bachelor's degree

Technical 1-Star Certification

Job description

Encore Global seeks a full-time on-site AV Technician to manage setup, operation, and breakdown of audio-visual equipment for events in hotel/convention settings.

You will troubleshoot issues, maintain equipment, mentor staff, and ensure world-class service while building strong client relationships. This role requires 3–5 years AV and hospitality experience, a Bachelor’s preferred, and Technical 1-Star Certification within 60 days; on-site work includes irregular hours and travel between venues.