Event AV Technician: Flawless Setups & Guest Service

Kibbi; Niagara Falls; On-site; CAD 28,000 - 32,000; Full time

Job summary

Encore in a hotel/convention center environment is seeking a Technician to set up and operate basic audiovisual systems for events, ensuring guest satisfaction and smooth execution.

The role requires a High School Diploma (Associate preferred), Technical Level 3 Certification, and at least one year of customer service/hospitality experience plus AV exposure; a valid driver’s license and ability to lift 50 lbs are required.

Qualifications

• High School Diploma required; Associate degree preferred.
• Technical Level 3 Certification within 180 days.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment for events.
• Strive to exceed customer expectations and maintain client relationships on site.
• Troubleshoot equipment and software issues and follow safety protocols.
• Handle equipment sheets and invoicing in collaboration with clients and staff.
• Load/unload or store gear and prepare, label, and scan equipment as needed.

Skills

Customer service

Hospitality

Audio-visual experience

Education

High School Diploma

Associate degree preferred

Technical Level 3 Certification

Job description

Encore in a hotel/convention center environment is seeking a Technician to set up and operate basic audiovisual systems for events, ensuring guest satisfaction and smooth execution.

The role requires a High School Diploma (Associate preferred), Technical Level 3 Certification, and at least one year of customer service/hospitality experience plus AV exposure; a valid driver’s license and ability to lift 50 lbs are required.