ERP Service Desk Support

Quadbridge; Kitchener; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

An IT solutions provider in Kitchener is seeking an ERP Service Desk Support professional. This role involves troubleshooting ERP issues, guiding users, and maintaining system integrity. The ideal candidate has a minimum of 2 years in ERP support, strong communication skills, and a problem-solving mindset. This full-time position offers a hybrid schedule with a salary range of $55,000 to $65,000, plus bonuses, and is aimed at empowering businesses through effective ERP solutions.

Benefits

RRSP program

Professional training and development

Complete health and dental insurance

Top-tier equipment

Monthly social events

Onsite chef and gym in Montreal

Pet-friendly office

Qualifications

• Minimum 2 years of hands‑on ERP support experience.
• Strong empathy and verbal communication skills for user support.
• Problem-solving mindset and ability to manage multiple priorities under pressure.

Responsibilities

• Troubleshoot issues related to saved searches and role-based permissions.
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency.

Skills

ERP support experience

Technical proficiency

Verbal communication skills

Experience with ticketing systems

Self-motivated

Written communication

Problem-solving mindset

Job description

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.

With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

This Role:

The MIS ERP Service Desk Support role is a critical addition to our MIS team, designed to stabilize and enhance our ERP environment. You will act as the first line of support for ERP users, resolving issues quickly, guiding users through workflows, and maintaining system integrity. This role directly supports quoting, billing, and operational continuity, while enabling strategic focus for our Business Analyst and leadership teams.

This role reports to the Vice-President, Innovation and Technology.

Responsibilities:

• Troubleshoot issues related to saved searches, custom forms, role-based permissions, and integrations (e.g., ChannelOnline sync).
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency and scalability.
• Collaborate with MIS and internal IT teams to ensure system stability.
• Support strategic automation and governance initiatives.

Required Skills and Qualifications

• Minimum 2 years of hands‑on ERP support experience.
• Technical proficiency in saved searches, custom forms, and role-based permissions.
• Strong empathy and verbal communication skills for user support.
• Experience with ticketing systems and IT service management.
• Self‑motivated and proactive.
• Strong written and verbal communication for guiding users and documenting SOPs.
• Problem‑solving mindset and ability to manage multiple priorities under pressure.

Nice‑to‑Have Skills:

• NetSuite SuiteFoundation Certification.
• Familiarity with integrations and backend scripting.
• Workflow optimization and automation experience.

Why Quadbridge:

• Invest in Your Future– Benefit from our RRSP program to help you plan ahead.
• Grow With Us– Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage– A complete health, dental, life and LTD insurance plan.
• Top‑Tier Equipment– We provide everything you need to do your best work.
• A Vibrant Workplace– Join us for monthly social and team building events.
• Perks You’ll Love– In our Montreal office, enjoy an onsite chef and gym.
• Bring Your Best Friend– Our offices are pet‑friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m.
Full‑time, permanent, hybrid

Salary range:

$55,000 to $65,000 per year, plus bonus

This offer is for an existing vacancy.