Enterprise Support Services Supervisor

Ernst & Young Advisory Services Sdn Bhd; Vancouver; On-site; CAD 75,000 - 114,000; Full time

Job summary

A leading professional services firm in Metro Vancouver is seeking an ESS Supervisor to lead the Enterprise Support Services team. You will manage daily tasks, foster a positive work culture, and drive operational efficiencies while aligning with the company's vision. Ideal candidates will have strong communication skills, experience in professional services and a commitment to team success. This position offers a competitive salary range and a comprehensive benefits package.

Benefits

Comprehensive medical and dental coverage

Mental health benefits

Generous time off

Career development opportunities

Volunteering initiatives

Qualifications

• Experience in supervisory roles.
• Experience in professional services preferred.

Responsibilities

• Lead daily administrative tasks for the ESS team.
• Promote staff performance and development.
• Implement process improvements and change management.
• Foster a positive work environment.
• Oversee office maintenance and costs.

Skills

Team culture commitment

Stakeholder management

Strong communication skills

Judgment on confidential matters

Deadline management

Education

Post-secondary education or equivalent experience

Tools

Word

Excel

PowerPoint

Teams

Outlook

Job description

The opportunity

You’ll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As an ESS Supervisor you are responsible for the leadership and execution of daily administrative tasks for the Executive Assistant Group (EAG), as well as facilities related tasks for the Workplace Services Group (WSG). You have an excellent personal brand and work hard with your teams to help develop and promote their own personal brand that align with our firm’s values. We seek to find opportunities for you to contribute on things that you find interesting while also executing the company vision. We are a team that cares about each other and put great importance on our culture of inclusiveness, collaboration and learning.

• Resource management: Within ESS, overseeing both EAG and WSG, ensuring they’re meeting the firm initiatives and goals, proactively responding to changing business needs, as well as assuring team members have the necessary tools and skills required.
• Staff performance & development: Meet team members on regular basis to discuss feedback from various sources, celebrate accomplishments and development opportunities, while also ensuring staff members feel challenged but not overwhelmed.
• Process improvement & change management: Promote operational excellence by challenging current practices, encouraging and supporting innovative ideas and solutions to drive efficiencies, while at the same time implementing effective change management processes.
• Morale: Foster a positive work environment by being inclusive, communicating frequently, encouraging learning and growth, as well as recognizing & rewarding staff contributions.
• Staffing: Responsible for leading staffing efforts to build high performing teams, including management of recruiting process
  Develop & maintain relationships: Build trust relationships across EY, as well as with our vendors and landlord.
• Facilities: Oversee maintenance and improvements of office space, drive facility knowledge, effectively manage costs and look for opportunities to reduce costs.
• Office Security & Safety: Assist with office security matters, lead the Occupational Health & Safety Committee and participate in local emergency response teams & initiatives.
• Project/Committee Work: Participate on national committees and project teams as needed.

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success.
• Balance stakeholders’ needs and expectations.
• Strong written and oral communication.
• Sound judgement regarding confidential and sensitive matters.
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment.

Ideally, you’ll also

• Supervisory experience
• Professional services firm experience

What we look for

• Post secondary education and/or equivalent relevant experience.
• Proficiency in Word, Excel, PowerPoint, Teams and Outlook, with proven ability to learn customized software/tools.

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Metis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

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