Enterprise SaaS Tech Support Specialist

SwiftConnect; Montreal; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Innovative work environment

Job summary

A leading technology company in Montreal is seeking a Customer Support Specialist. In this full-time role, you will deliver world-class support to Enterprise customers, solve technical issues, and enhance customer experiences. Ideal candidates have 3+ years in customer service for Enterprise/SaaS, excellent communication skills, and experience with tools like Zendesk. This position offers a competitive salary and growth opportunities within a pioneering company.

Qualifications

• 3+ years of experience in customer service supporting Enterprise and SaaS applications.
• Ability to triage and resolve a high volume of incoming tickets swiftly and efficiently.
• Understanding complex technical issues and communicating solutions clearly.

Responsibilities

• Provide exceptional technical support to customers through email and remote access.
• Document, manage, and resolve issues in the customer management system.
• Identify and escalate significant or emerging issues to team leaders.

Skills

Problem-solving

Technical support

Communication

Collaboration

Creative thinking

Tools

Zendesk

Google Drive

Slack

PostgreSQL

SQL

Job description

A leading technology company in Montreal is seeking a Customer Support Specialist. In this full-time role, you will deliver world-class support to Enterprise customers, solve technical issues, and enhance customer experiences. Ideal candidates have 3+ years in customer service for Enterprise/SaaS, excellent communication skills, and experience with tools like Zendesk. This position offers a competitive salary and growth opportunities within a pioneering company.