SaaS Customer Support Specialist

SOVRA; Canada; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading public procurement platform is seeking a Customer Support Specialist to provide excellent service to clients. The ideal candidate will have strong analytical and problem-solving skills, with 12 to 18 months of experience in customer support. This entry-level full-time role focuses on resolving client inquiries and improving service processes. Candidates must be authorized to work in Canada.

Qualifications

• 12 to 18 months of experience in a call center and/or application support level 1.
• Experience in customer support within a SaaS company is an asset.
• Dynamic, proactive, and demonstrates initiative.

Responsibilities

• Analyze and resolve tickets based on service level agreements.
• Plan and coordinate requests in collaboration with internal teams.
• Monitor and manage the Client Service queue.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Interpersonal skills

Communication skills

Attention to detail

Job description

A leading public procurement platform is seeking a Customer Support Specialist to provide excellent service to clients. The ideal candidate will have strong analytical and problem-solving skills, with 12 to 18 months of experience in customer support. This entry-level full-time role focuses on resolving client inquiries and improving service processes. Candidates must be authorized to work in Canada.