SaaS E-commerce Support Specialist

Notify Me!™; Richmond; On-site; CAD 55,000 - 75,000; Full time

Job summary

A tech-focused customer service company is seeking a Technical Customer Care Specialist to provide expert support for their e-commerce app. Ideal candidates should have over 3 years of experience in customer support, strong written communication skills, and a proactive approach to problem-solving. This specialist role emphasizes building deep product knowledge and collaborating closely with engineering teams for continuous improvement.

Qualifications

• 3+ years in a customer support or technical helpdesk role, ideally in SaaS or eCommerce.
• Strong written English — comfortable with 100% written communication.
• Experience with e-commerce platforms (Shopify is a big plus).

Responsibilities

• Deliver meaningful customer experiences.
• Help users troubleshoot and understand our app.
• Collaborate with product and tech teams to resolve issues.

Skills

Technical troubleshooting

Strong written communication

Customer support experience

Proactive mindset

Tools

HelpScout

Jira

Notion

Slack

Job description

A tech-focused customer service company is seeking a Technical Customer Care Specialist to provide expert support for their e-commerce app. Ideal candidates should have over 3 years of experience in customer support, strong written communication skills, and a proactive approach to problem-solving. This specialist role emphasizes building deep product knowledge and collaborating closely with engineering teams for continuous improvement.