Enterprise Customer Success Lead - ROI & Expansion

Intuitive AI; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

A tech company specializing in AI is seeking a Customer Success Manager (Enterprise) in Vancouver to manage long-term relationships with enterprise clients. The ideal candidate will have over 5 years of experience in Customer Success or Account Management and strong stakeholder management skills. Responsibilities include managing a portfolio of customers, leading quarterly business reviews, and gathering customer feedback to improve service offerings. This role requires strategic thinking and effective communication to ensure customer satisfaction and expansion.

Qualifications

• 5+ years experience in Customer Success or Account Management.
• Experience managing enterprise B2B customers.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage a portfolio of enterprise customers.
• Own and lead quarterly business reviews.
• Gather and structure customer feedback.
• Develop customer success playbooks and frameworks.

Skills

Strategic thinking

Stakeholder management

Strong communication

Accountability

Job description

A tech company specializing in AI is seeking a Customer Success Manager (Enterprise) in Vancouver to manage long-term relationships with enterprise clients. The ideal candidate will have over 5 years of experience in Customer Success or Account Management and strong stakeholder management skills. Responsibilities include managing a portfolio of customers, leading quarterly business reviews, and gathering customer feedback to improve service offerings. This role requires strategic thinking and effective communication to ensure customer satisfaction and expansion.