AI-Driven SaaS Customer Success Associate

Optix; Vancouver; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary compensation

Employee Stock Option Plan

Health and dental coverage

Team lunches and socials

Annual health and fitness credit

Flexible workplace plan

Job summary

A rapidly growing technology startup is looking for a Customer Success Associate in Metro Vancouver. In this role, you will become a product expert and manage client relationships, driving adoption and retention of our platform. Ideal candidates will have 3+ years of experience in customer success or account management, preferably in a B2B SaaS environment. The position offers competitive salary, flexible work hours, and a supportive company culture focused on personal and professional growth.

Qualifications

• 3+ years of experience in customer support, success, or sales role with a technology company.
• Exceptional written and verbal communication skills.
• Strong ability to educate clients on product features in both 1:1 and group settings.

Responsibilities

• Serve as a primary point of contact for a portfolio of clients.
• Educate clients on product features, benefits, and value optimization.
• Schedule and manage onboarding sessions for new clients.

Skills

Customer support

Written communication

Verbal communication

Time management

Relationship building

Tools

Intercom

HubSpot

AI platforms

Job description

A rapidly growing technology startup is looking for a Customer Success Associate in Metro Vancouver. In this role, you will become a product expert and manage client relationships, driving adoption and retention of our platform. Ideal candidates will have 3+ years of experience in customer success or account management, preferably in a B2B SaaS environment. The position offers competitive salary, flexible work hours, and a supportive company culture focused on personal and professional growth.