Enterprise SaaS Customer Success Manager

BlueOptima; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A dynamic tech company in Vancouver is seeking a Customer Success Manager to manage strategic enterprise accounts. The ideal candidate will have 6+ years of experience in a B2B, SaaS environment, demonstrating strong communication skills and a strategic mindset. Responsibilities include nurturing high value accounts, onboarding clients, and delivering insights. This role offers flexibility with work from home and significant professional growth opportunities.

Benefits

Work from Home Equipment allowance

Flexible Work from Home policy

12 Weeks Paid Paternity Leave

Sponsored Learning Opportunities

Team Socials

Qualifications

• 6+ years of experience in a Customer Success role.
• Experience in B2B and SaaS environments.
• Ability to engage C-Level stakeholders.

Responsibilities

• Manage and nurture high value accounts to ensure retention and renewal.
• Onboard Client senior managers to empower product usage.
• Deliver insights and value in client meetings.

Skills

Strong communication and presentation skills

Client-facing experience

Attention to detail

Self-management and organization

Education

STEM-based Degree

Job description

A dynamic tech company in Vancouver is seeking a Customer Success Manager to manage strategic enterprise accounts. The ideal candidate will have 6+ years of experience in a B2B, SaaS environment, demonstrating strong communication skills and a strategic mindset. Responsibilities include nurturing high value accounts, onboarding clients, and delivering insights. This role offers flexibility with work from home and significant professional growth opportunities.