Enterprise SaaS CSM I: Growth & Adoption

SurveyMonkey; Ottawa; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

A leading survey platform in Ottawa is looking for a Customer Success Manager I to ensure Enterprise customers maximize their value from the platform. Responsibilities include managing customer portfolios, driving product adoption, and addressing at-risk renewals. Candidates should have 2+ years of experience in Customer Success, with strong organizational, customer-facing, and technical skills. Joining this team offers an opportunity to thrive in a hybrid work environment while contributing to customer satisfaction and growth.

Benefits

Flexible work environment

CHOICE Fund for employees

Qualifications

• 2+ years of experience in Customer Success or similar customer-facing role.
• Strong, demonstrable focus on understanding customer needs.
• Exceptional organizational skills for managing a high-volume portfolio.

Responsibilities

• Oversee a portfolio of SurveyMonkey Enterprise customers.
• Engage regularly with customers through various channels.
• Manage escalated at-risk renewals to mitigate churn.

Skills

SaaS Experience

Customer Obsession

Operational Excellence

Technical Acumen

Business Savvy

Data‑Driven Approach

Collaborative Spirit

Tools

Salesforce

Gainsight

Job description

A leading survey platform in Ottawa is looking for a Customer Success Manager I to ensure Enterprise customers maximize their value from the platform. Responsibilities include managing customer portfolios, driving product adoption, and addressing at-risk renewals. Candidates should have 2+ years of experience in Customer Success, with strong organizational, customer-facing, and technical skills. Joining this team offers an opportunity to thrive in a hybrid work environment while contributing to customer satisfaction and growth.