Senior CSM – Strategic Partnerships & Growth

Globalfaces Direct; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading customer success firm in Toronto seeks a Recruitment Specialist to manage client relationships and ensure campaign success through proactive strategies and collaboration. The ideal candidate has 2-5 years of experience in customer success, strong communication skills, and a strategic mindset to enhance client engagement and satisfaction. This role offers a competitive salary within the range of CA$80,000.00 to CA$100,000.00.

Qualifications

• Minimum 2–5 years of progressive experience in Customer Success, Client Services, or Account Management.
• Proven success managing complex client relationships with multiple stakeholders.
• Experience working in or with cross-functional teams.

Responsibilities

• Lead strategic client communications, fostering clarity and trust.
• Provide guidance to clients on optimizing product mix.
• Partner with Field Sales leadership for joint planning and execution.

Skills

Client communication

Analytical skills

Problem-solving

Project management

Strategic thinking

Influencing stakeholders

Education

BA/BS degree or equivalent professional experience

Job description

A leading customer success firm in Toronto seeks a Recruitment Specialist to manage client relationships and ensure campaign success through proactive strategies and collaboration. The ideal candidate has 2-5 years of experience in customer success, strong communication skills, and a strategic mindset to enhance client engagement and satisfaction. This role offers a competitive salary within the range of CA$80,000.00 to CA$100,000.00.