Senior Enterprise CSM - Global Accounts (Remote)

Superstars; Canada; Remote; CAD 120,000 - 132,000; Full time

Job summary

A leading technology firm is looking for an Enterprise Customer Success Manager to oversee key global accounts and ensure customer satisfaction and retention. This role involves onboarding clients, managing complex renewals, and fostering long-term relationships. Ideal candidates should have 8+ years in customer success or account management, excellent communication skills, and a customer-centric mindset. The position is full-time and remote within Canada, offering a salary range of CAD $120,000 - $132,000.

Qualifications

• 8+ years experience working in a customer-facing account management, sales or customer success role.
• Experience managing a book of 50+ customer accounts.
• Resiliency, adaptability, and experience thriving in a fast-paced environment.

Responsibilities

• Manage a book of approximately 50 of their largest and most strategic global Enterprise accounts.
• Ensure a seamless customer experience throughout the entire life cycle.
• Drive customer advocacy, case studies, and partnership opportunities.

Skills

Customer-centric mindset

Critical-thinking skills

Excellent verbal communication

Experience in SaaS

Experience using Salesforce

Education

BA or BS degree or equivalent experience

Job description

A leading technology firm is looking for an Enterprise Customer Success Manager to oversee key global accounts and ensure customer satisfaction and retention. This role involves onboarding clients, managing complex renewals, and fostering long-term relationships. Ideal candidates should have 8+ years in customer success or account management, excellent communication skills, and a customer-centric mindset. The position is full-time and remote within Canada, offering a salary range of CAD $120,000 - $132,000.