Remote Enterprise CSM: Strategic Account Leader for Brands

SOCi; Vancouver, Toronto; Hybrid; CAD 105,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) plan with employer match

Flexible Work Environment

Quarterly wellness days

Job summary

A leading AI marketing solutions provider is seeking an experienced Enterprise Customer Success Manager in Vancouver. The successful candidate will drive revenue growth initiatives, lead strategic initiatives to mitigate churn, and build relationships with top-tier customers. This role requires over 8 years of customer success experience, strong analytical skills, and the ability to interact with C-level executives. Offering a hybrid work model, generous benefits, and a dynamic culture, this position promises an empowering career growth environment.

Qualifications

• 8+ years of deep enterprise-level customer success experience.
• Strong analytical, problem-solving, and communication skills.
• Proven track record of interacting with C-level executives.

Responsibilities

• Lead initiatives to avoid churn risks in a complex customer portfolio.
• Drive revenue growth initiatives for top-tier customers.
• Establish and cultivate strategic partnerships with clientele.

Skills

Customer relationship management

Analytical skills

Problem-solving skills

Sales leadership

Education

Bachelor's degree or equivalent

Job description

A leading AI marketing solutions provider is seeking an experienced Enterprise Customer Success Manager in Vancouver. The successful candidate will drive revenue growth initiatives, lead strategic initiatives to mitigate churn, and build relationships with top-tier customers. This role requires over 8 years of customer success experience, strong analytical skills, and the ability to interact with C-level executives. Offering a hybrid work model, generous benefits, and a dynamic culture, this position promises an empowering career growth environment.