Senior Canada Enterprise Accounts Lead

MedMe Health; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive Health Benefits: Full-

Group RRSP

Professional Development

Work-from-Home Stipend

Office Closure for Holidays

Company Retreats

Job summary

MedMe Health in Canada is seeking a Head of Strategic Accounts to own MedMe's largest Canadian enterprise and partnership accounts. The role is senior, focused on retention, adoption, and taking day-to-day account management off the founders' plates.

You'll drive retention, adoption, and occasional upsell within existing product lines, serving as the senior contact for top Canadian relationships. Based in Toronto with a hybrid schedule, you will collaborate with product, CS, and support teams to

Qualifications

• Senior account management or enterprise customer success experience, ideally owning large, complex, multi-stakeholder accounts.
• Comfortable operating at a senior/executive level with major national accounts.
• A track record of driving retention and adoption in existing accounts, not just closing new logos.
• Strong relationship-management and executive-presence skills.
• Bonus: experience in pharmacy, health tech, or another regulated, relationship-driven B2B industry.

Responsibilities

• Own the full relationship for MedMe's largest existing Canadian enterprise and partnership accounts.
• Drive retention and adoption across those accounts.
• Identify and close lower-level upsell within existing product lines.
• Serve as the senior, founder-level point of contact for MedMe's most important Canadian relationships.
• Build account plans and QBR cadences for top accounts.
• Partner cross-functionally with Product, CS, and Support to resolve account-level escalations.

Skills

Senior account management

Executive-level relationship-building

Job description

MedMe Health in Canada is seeking a Head of Strategic Accounts to own MedMe's largest Canadian enterprise and partnership accounts. The role is senior, focused on retention, adoption, and taking day-to-day account management off the founders' plates.

You'll drive retention, adoption, and occasional upsell within existing product lines, serving as the senior contact for top Canadian relationships. Based in Toronto with a hybrid schedule, you will collaborate with product, CS, and support teams to