Enterprise Client Success Leader – Health & Benefits

TELUS; Toronto; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Bonus structure

3 weeks vacation

Flexible benefits plan

Generous matched pension

Job summary

TELUS Health is seeking a Client Relationship Leader to drive outcomes for large enterprise clients across retirement and benefits outsourcing solutions. You will inspire a customer‑focused culture, manage post‑sales delivery, monitor project status, and lead renewal strategies to maximize client value and growth.

The role requires 7–10 years in strategic client management, strong leadership, and ability to travel within Canada.

Qualifications

• Bachelor’s degree or higher in a relevant business field or equivalent operational experience.
• 7–10 years of strategic client management experience.
• 5–7+ years across operations, implementation, and client management of benefits programs.

Responsibilities

• Drive successful outcomes for large enterprise clients and growth targets.
• Lead post‑sales delivery, manage scope, and ensure service levels with Operations.
• Sponsor and monitor project activities, align client and TELUS Health teams on status and results.
• Identify risks and develop client retention and contract renewal strategies.
• Provide strategic insights for design, implementation, adoption, and migration of industry solutions.
• Coordinate with internal stakeholders to align on Customer Success strategy.

Skills

Client relationship management

Strategic leadership

Project management

Risk management

Analytical thinking

Education

Bachelor’s Degree in a relevant business field

Equivalent operational experience

Job description

TELUS Health is seeking a Client Relationship Leader to drive outcomes for large enterprise clients across retirement and benefits outsourcing solutions. You will inspire a customer‑focused culture, manage post‑sales delivery, monitor project status, and lead renewal strategies to maximize client value and growth.

The role requires 7–10 years in strategic client management, strong leadership, and ability to travel within Canada.