Emergency Response Technician #8842

Employment Help Centre; St. Catharines; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leader in property restoration is seeking an Emergency Response Technician to mitigate property damage following emergencies. The role involves customer service, technical skills, and teamwork in high-stakes situations. Responsibilities include responding to emergencies, maintaining job sites, and complying with regulations. Prior experience in emergency response and a valid driver's license are required. This position may involve travel and after-hours on-call duties.

Benefits

Paid time off

Dental care

RRSP match

Extended health care

Qualifications

• Must have a valid Class G Ontario Driver’s license.
• Must lift heavy items up to 50 lbs routinely.
• Must be willing to submit for a criminal background check.

Responsibilities

• Respond promptly to emergency calls and assess situations.
• Work safely in compliance with industry standards and regulations.
• Maintain organization and cleanliness of job sites.

Skills

Problem-solving abilities

Excellent customer service

Communication skills

Ability to lead and supervise

Attention to detail

Time management

Self-motivated

Education

Prior experience in emergency response

IICRC certificates

Emergency or Standard First Aid

Tools

Tools and equipment knowledge

Job description

DKI Miller Restoration is the Niagara Peninsula’s recognized leader in Property Restoration to Canadian Insurance Companies.

We are seeking a dedicated and skilled Emergency Response Technician to join our team. The Emergency Response Technician plays a critical role in responding to and mitigating property damage following emergencies such as fire, water, storm, or mold incidents.

These technicians are on the front lines of disaster recovery, working closely with property owners, project managers, insurance adjusters, and restoration teams to ensure swift, effective, and safe restoration of affected properties.

The role requires a combination of technical skills, problem-solving abilities, and excellent customer service to help clients recover from the devastating effects of property damage.

Duties:

• Respond promptly to emergency calls and assess the situation take immediate action to prevent further property damage and stabilize the environment.
• Ensure all work is performed in compliance with industry standards, safety regulations, and company protocols to protect both the technician and the property owner.
• Ensure that all jobs are completed in a timely, accurate, detailed and cost effective way.
• Operate and maintain equipment. Adhere to all internal procedures and policies as per the Employee Manual.
• Ensure that all job related paperwork is completed.
• Be responsible for keeping the job site organized and clean at all times.
• Maintain professional and technical knowledge
• Have the ability to lead, delegate and supervise others on job sites.
• Participate in the on-call rotation for after hours emergency services.

Must lift heavy items of at least 50 lbs on a routine basis.

Hold a valid Class G Ontario Driver’s license and a clean driver’s abstract.

Able to operate company owned vehicles

Willing to submit personal information for a criminal background check

Ability to follow technical directions.

Good communication skills both oral and written.

Demonstrated interpersonal skills and team work.

Ability to work independently.

Self-motivated and self-directed.

Demonstrated attention to detail.

Time management.

Willingness to learn new methods and techniques.

Experience/Education:

• Prior experience in emergency response, restoration, or related fields is considered an asset.
• Prior industry training or IICRC certificates would be an asset.
• Emergency or Standard First Aid would be an asset.
• Working knowledge of tools and equipment.

This role is essential in the fast-paced, high-stakes environment of insurance restoration, offering a mix of technical expertise, client service, and hands-on problem-solving to ensure properties are returned to pre-loss conditions as quickly and efficiently as possible. This role may involve working evenings, weekends, and holidays in response to urgent calls. The position may also require travel to multiple job sites and handling varying levels of damage, from minor leaks to severe structural issues.

Licence/Certification:

• Driving Licence (required)
• Clean background check

Shift and schedule:

• Holidays
• Paid time off
• Dental care
• RRSP match
• Extended health care

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Full name

Email address

Message (optional)

Upload Resume/CV If uploading multiple files, please use CTRL/CMD to select together.

We Are Open For In-Person Services By Appointment

To schedule an appointment with one of our Employment Advisors or use our resource area, please contact us by phone or email at any of our 3 locations.

Monday – Friday | 8:30am – 4:30pm

905-563-9675

Grimsby

905-309-9675

Smithville

Village Square Plaza
249 St. Catharine St.
Smithville, ON

905-957-9675

In light of the continued concerns we are facing as a community related to COVID-19, the Employment Help Centre (EHC) continues to update and make ongoing and necessary changes to our services. The EHC continues to provide in-person and virtual appointments to minimize person-to-person contact and ensure all visitors feel safe and comfortable in our space. Please do not enter our offices if you are feeling unwell or displaying symptoms of COVID-19.

This Employment Ontario service is funded by the Ontario government. The views expressed on this website are the views of the Employment Help Centre and do not necessarily reflect those of the Ministry.