Emergency 911 Dispatcher & Call-Taker (24/7)

City of Windsor; Windsor; On-site; CAD 51,000 - 73,000; Full time

Job summary

Windsor Police Service invites applications for an Emergency 911 Communicator to provide 24-hour coverage. The role combines call-taking and dispatching, handling 911 and non-emergency calls, and coordinating information to police units across radio channels and computer screens.

Applicants must have a Grade 12 diploma or higher, at least 6 months’ experience, strong interpersonal skills, and the ability to stay calm under pressure.

Qualifications

• Grade 12 diploma or equivalent, or post-secondary education recognized by education authorities.
• Minimum 6 months’ work experience to work in a team environment.
• Strong interpersonal skills and ability to be assertive and respectful with the public.
• Ability to react quickly and calmly during intense and stressful situations.
• Typing speed of at least 40 WPM and successful CritiCall testing.
• Experience in telecommunications or call centre is an asset.
• Second language ability is an asset; knowledge of 10-Code and phonetic alphabet is an asset.
• APCO/NENA training assets noted above.

Responsibilities

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens for receiving, prioritizing, coordinating, and relaying information to police units.
• Answer all emergency and non-emergency calls and coordinate sensitive situations.
• Receive information from the public and transmit to be dispatched.
• Transfer and reroute calls as necessary.

Skills

Typing 40 WPM

Interpersonal skills

Calm under pressure

Multilingual (assets)

Education

Grade 12 diploma

Post-secondary education (adult student)

Tools

APCO Course

NENA Core Competencies

Job description

Windsor Police Service invites applications for an Emergency 911 Communicator to provide 24-hour coverage. The role combines call-taking and dispatching, handling 911 and non-emergency calls, and coordinating information to police units across radio channels and computer screens.

Applicants must have a Grade 12 diploma or higher, at least 6 months’ experience, strong interpersonal skills, and the ability to stay calm under pressure.