Emergency Communications Dispatcher – Police OCC

Surrey Police Service; Surrey; On-site; CAD 56,000 - 66,000; Full time

Benefits offered by this job

CUPE 402 unionized

Shift differential

Job summary

Surrey Police Service (SPS) seeks a Regular Full-Time Telecommunications Operator 2 to join the Operational Communications Centre. The role handles dispatch, call-taking, info radio and messaging with independence under limited supervision.

This in-office position requires rotating 12-hour shifts, including days, evenings, nights, holidays and weekends. Candidates need Grade 12, 12 months related training, 45 wpm typing, and must obtain SPS security clearance and RCMP reliability status,

Qualifications

• Completion of Grade 12.
• 12 months related training and experience in police telecommunications dispatch.
• Accurate typing speed of 45 wpm.
• Ability to work rotating shifts, including days, evenings, holidays and weekends.
• Must obtain SPS Security Clearance and RCMP Reliability Status, including a polygraph examination.

Responsibilities

• Responds to varied calls such as complaints, emergency 911 and non-emergency calls, and general inquiries.
• Takes reports and enters detailed accurate information within time constraints.
• Provides critical information with speed and accuracy to staff, the public, and other agencies.
• Dispatches calls for police response to appropriate police personnel including additional units to assist on calls as required.
• Assesses the situation, identifies other agencies that may be required for the event, and contacts the agencies directly.
• Monitors the status and location of police units and liaises with police officers in the CSOC.
• Completes forms, reports, and records pertaining to incoming calls, dispatch functions performed, and to information received from police officers.
• Responds to requests for information from police units by using CPIC, CAD, Prime, and other information sources.
• May be required to attend court to give evidence.
• Performs CPIC maintenance including data entry, modifications, information removal, and retrieval.
• Replies to inquiries from other police agencies.
• Drafts messages relating to warrants or CPIC hits and sends them to appropriate agencies.
• Maintains comprehensive file records per various file management requirements.
• Maintains general upkeep and cleaning of equipment and workstation.
• Trains and assists other employees as required.
• Performs related duties as required.

Skills

Typing 45 wpm

Dispatch experience

Education

Grade 12

12 months telecommunications training

Job description

Surrey Police Service (SPS) seeks a Regular Full-Time Telecommunications Operator 2 to join the Operational Communications Centre. The role handles dispatch, call-taking, info radio and messaging with independence under limited supervision.

This in-office position requires rotating 12-hour shifts, including days, evenings, nights, holidays and weekends. Candidates need Grade 12, 12 months related training, 45 wpm typing, and must obtain SPS security clearance and RCMP reliability status,