911 Emergency Communicator: Rapid Response Dispatcher

City of Windsor; Windsor; On-site; CAD 51,000 - 73,000; Full time

Job summary

Windsor Police Service is hiring an Emergency 911 Communicator to provide essential call-taking and dispatch services for a 24-hour operation. The role requires handling emergency and non-emergency calls, monitoring radio channels, and coordinating with police units.

Applicants should have at least a Grade 12 diploma or equivalent, 6 months of related experience, and the ability to type 40 WPM. The position includes background checks and a thorough assessment, with opportunities for growth and

Qualifications

• Grade 12 diploma or equivalent or post-secondary education recognized by Ontario MOE.
• Minimum 6 months’ work experience to develop team-based skills.
• Demonstrated interpersonal skills; able to be assertive and respectful with the public.
• Ability to react quickly and calmly in stressful situations.
• Must have a strong sense of urgency.
• Typing speed of at least 40 WPM; pass CritiCall Testing.

Responsibilities

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens.
• Answer all emergency and non-emergency calls and coordinate responses.
• Receive and transmit information for dispatch to police units.
• Transfer and reroute calls as necessary.

Skills

Call-taking

Dispatching

Radio monitoring

Typing 40 WPM

Multitasking

Second language asset

APCO/NENA courses asset

Education

Grade 12 diploma or equivalent

Post-secondary education

Tools

CritiCall Testing

Job description

Windsor Police Service is hiring an Emergency 911 Communicator to provide essential call-taking and dispatch services for a 24-hour operation. The role requires handling emergency and non-emergency calls, monitoring radio channels, and coordinating with police units.

Applicants should have at least a Grade 12 diploma or equivalent, 6 months of related experience, and the ability to type 40 WPM. The position includes background checks and a thorough assessment, with opportunities for growth and