Windsor Police Emergency 911 Communicator

City of Windsor; Windsor; On-site; CAD 51,000 - 73,000; Full time

Job summary

Windsor Police Service invites applications for an Emergency 911 Communicator to provide 24-hour coverage. The role combines call-taking and dispatching, handling 911 and non-emergency calls, and coordinating information to police units across radio channels and computer screens.

Applicants must have a Grade 12 diploma or higher, at least 6 months’ experience, strong interpersonal skills, and the ability to stay calm under pressure.

Qualifications

• Grade 12 diploma or equivalent, or post-secondary education recognized by education authorities.
• Minimum 6 months’ work experience to work in a team environment.
• Strong interpersonal skills and ability to be assertive and respectful with the public.
• Ability to react quickly and calmly during intense and stressful situations.
• Typing speed of at least 40 WPM and successful CritiCall testing.
• Experience in telecommunications or call centre is an asset.
• Second language ability is an asset; knowledge of 10-Code and phonetic alphabet is an asset.
• APCO/NENA training assets noted above.

Responsibilities

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens for receiving, prioritizing, coordinating, and relaying information to police units.
• Answer all emergency and non-emergency calls and coordinate sensitive situations.
• Receive information from the public and transmit to be dispatched.
• Transfer and reroute calls as necessary.

Skills

Typing 40 WPM

Interpersonal skills

Calm under pressure

Multilingual (assets)

Education

Grade 12 diploma

Post-secondary education (adult student)

Tools

APCO Course

NENA Core Competencies

Job description

WINDSOR POLICE SERVICE announces openings for the position of EMERGENCY 911 COMMUNICATOR

Compensation: Approximately $45.00 per hour

The Emergency 911 Communicator is a shift work position providing 24-hour coverage. The Communicator position consists of two roles; call-taking and dispatching. A call-taker is responsible for answering 911 and non-emergency phone calls and re-directing 911 emergency calls as required. The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio channels.

RESPONSIBILITIES

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens for the purposes of receiving, prioritizing, coordinating, and relaying information to police units.
• Answer all emergency and non-emergency calls, using developed communication skills to coordinate sensitive situations.
• Receive information from the public and transmit information to be dispatched.
• Transfer and reroute calls as necessary.

QUALIFICATIONS

• Possess a Grade 12 graduation diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed post-secondary education at an accredited college or university as an adult student.
• Minimum of 6 months’ work experience to develop skills required to work in a team environment.
• Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public.
• Ability to react quickly and calmly during intense and stressful situations.
• Must have a strong sense of urgency.
• Must be able to type minimum of Net 40 WPM and pass CritiCall Testing.
• Previous experience working in a telecommunications or call centre environment would be an asset.
• Ability to communicate in a second language would be considered an asset.
• Proficiency in the 10-Code and phonetic alphabet would be considered an asset.
• APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset.

Candidates successful in testing and interviews will also be required to successfully complete a thorough background investigation and psychological assessment.

As 911 Communicator duties are a 24-hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.

This posting will close at 12:00 pm Friday October 30th, 2026.

ANY QUESTIONS OR INQUIRIES MAY BE MADE VIA EMAIL: [e-mail]

All applications will be treated with the strictest of confidence.

We thank all applicants for their interest and advise that those selected for testing will be contacted by email.

Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).