Emergency Communications Dispatcher

Ottawa Police Service; Ottawa; On-site; CAD 96,000 - 113,000; Full time

Job summary

Ottawa Police Service in Ottawa invites applications for multiple permanent Police Communicator positions. You will dispatch 9-1-1 and non-emergency calls, provide information to field units, and maintain calm under pressure. Bilingual French/English skills and knowledge of CPIC and CAD are highly valued.

Hours are 24/7 with intensive training included. The role supports public safety in the Central area and offers comprehensive in-service training and career growth within a dynamic

Qualifications

• Secondary school graduate with post-secondary education.
• One year of experience in roles requiring strong communication and public interaction.
• Experience and training may substitute for education requirements.
• Bilingual in French and English required; certificate may be needed.
• Knowledge of CPIC, CAD, and 9-1-1 dispatch processes preferred.

Responsibilities

• Dispatch calls for service to police officers via CAD system.
• Answer 9-1-1 and non-emergency calls calmly and accurately.
• Query CPIC for information and update units with pertinent data.
• Train and assist in training new Communication Centre personnel.
• Liaise with outside agencies as required.

Skills

Bilingual (French & English)

Public interaction

Communication skills

Emergency dispatch experience

Education

Secondary School Graduate – Grade 12 or equivalent + 1 year post secondary education

Experience and formal training may substitute for education requirements

1 year experience in roles requiring strong communication and public interaction skills

Tools

CPIC system

CAD system

9-1-1 dispatch knowledge

Mobile Work Station (MWS)

Job description

Ottawa Police Service in Ottawa invites applications for multiple permanent Police Communicator positions. You will dispatch 9-1-1 and non-emergency calls, provide information to field units, and maintain calm under pressure. Bilingual French/English skills and knowledge of CPIC and CAD are highly valued.

Hours are 24/7 with intensive training included. The role supports public safety in the Central area and offers comprehensive in-service training and career growth within a dynamic